Pierre Bresler
Tradesman Diesel Electrical Fitter
Kempton Park,GP
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
2001
2001
years of post-secondary education
Work History
Product Support Manager
Develon Earthmoving Equipment
06.2019 - Current
- Developed and implemented a new national warranty system, establishing all related processes.
- Manage all warranty claims for dealers and customers across South Africa.
- Open new warranty work orders (WOs), book out parts, gather technical data, and compile Technical Information Reports (TIRs).
- Process and supply all orders to dealers and customers.
- Submit monthly warranty reports using the IRW system.
- Finalize warranty WOs in IFS and submit invoices to the finance department.
- Track all failed warranty components for a 6-month period.
- Manage all warranty failure cases on Tonly Trucks.
- Handle all technical communications with the manufacturer in Korea.
- Conduct quarterly KPI reviews with the Product Support Manager (Korea).
- Provide daily support to the Service Manager and Sales Department.
- Compile service cost estimates for all Develon machine models.
- Calculate 6,000, 8,000, and 10,000-hour service contracts for various machine models.
- Register new Develon customers on the My Develon app to enable access to TMS (Telematics Monitoring System).
- Utilize the TMS system to retrieve operational and performance data from machines.
- Conduct on-site new machine handovers in collaboration with sales personnel.
- Deliver operator training at mining sites.
- Register dealer principals, product support staff, and technicians on the Access Portal and grant system access to EPC, EPC Mobile (GPES Parts), My Develon, Develon University, GSIS, and NEX2U.
- Manage license registrations for CAN-PC and DMS-5 diagnostic tools.
- Register all Scania engines for warranty with Scania South Africa.
- Log and manage quality issue CASES for machines using NEX2U.
Junior Manager – Hitachi Component Rebuild Centre
Hitachi Construction Machinery
03.2014 - 05.2019
- Oversaw the operations of the Component Rebuild Centre, managing the intake of failed components from customers and Marc-Site components for rebuild.
- Supported Marc-Site machines operating on major mining sites, including Anglo American and Glencore, covering a fleet from 50-ton to 500-ton excavators, loaders, and rigid dump trucks.
- Coordinated all mid-life machine component overhauls, overseeing the full process from stripping and assessment to rebuild and final distribution.
- Supervised the component bay, including test stations for hydraulic cylinder overhaul and testing, as well as stripping benches for component disassembly and rebuild.
- Managed all internal job card processes, component quoting, and parts ordering.
- Coordinated vendor repairs for specialized outwork on components.
- Oversaw the final preparation of rebuilt Service Exchange components, including repainting, wrapping in branded protective plastic, and logistics coordination for delivery or warehousing.
Customer Support Representative
Hitachi Construction Machinery
01.2012 - 02.2014
- Managed key customer accounts, ensuring high levels of service and support.
- Handled all technical queries and parts-related issues from customers.
- Conducted on-site visits to customer locations for full machine inspections.
- Performed technical data downloads and compiled comprehensive machine condition reports for clients.
Field Service Technician
Hitachi Construction Machinery
01.2010 - 12.2011
- Performed servicing on all models of hydraulic excavators and front-end loaders.
- Carried out hydraulic and electrical troubleshooting, as well as preventative maintenance.
- Conducted hydraulic system flushing on crawler excavators.
- Rebuilt and overhauled various machine components as required.
Field Service Technician
Doosan Infracore
01.2007 - 12.2009
- Performed preventative maintenance, technical diagnostics, troubleshooting, and repairs on a wide range of equipment, including:
- Skid Steer Loaders
- Hydraulic Mini Excavators
- Tracked and Wheeled Excavators
- Front-End Loaders
- Hydraulic Breakers and Attachments
- Diagnosed and repaired complex hydraulic system faults; proficient in reading and interpreting hydraulic schematics.
- Carried out major component replacements, disassembly, and repairs.
- Conducted hydraulic component repairs, and full machine rebuilds and overhauls.
Field Service Technician
Manitou SA (PTY) ltd
09.2004 - 12.2006
- Performed full services and technical repairs on material handlers, forklifts, skid steers, backhoe loaders, and telehandlers.
- Assisted in workshop operations including machine rebuilds, axle overhauls, and telescopic boom restorations.
- Carried out on-site component change-outs, ensuring minimal machine downtime and efficient turnaround.
Level 4 Artisan Diesel Electrical Fitter
Spoornet
09.2000 - 08.2004
- Performed electrical fault finding and conducted repairs on diesel locomotives.
- Carried out routine and preventative maintenance, including daily inspections on locomotives entering the depot during shift changes.
- Worked 12-hour shifts to respond to and repair locomotive breakdowns efficiently.
- Rebuilt and tested diesel injectors using a pressure test station.
- Installed complete fuel systems on V8 and V12 locomotive engines.
- Rebuilt and maintained key components such as turbos, air compressors, and traction motors.
- Overhauled lower bogie structures as part of locomotive refurbishment.
Apprentice
Spoornet
08.1997 - 08.2000
- Studied electrical modules and circuit theory relevant to locomotive systems.
- Successfully completed Level 1 to Level 3 electrical and mechanical competency training focused on locomotive maintenance and repair.
Education
Trade Certificate – Red Seal -
Spoornet Diesel Depot
Matric Certificate - Afrikaans, English, Mathematics, Physical Science, Technical Drawing, Electrics
HTS Fakkel High School
Skills
- Regularly communicated complex technical information clearly to customers, colleagues, and management
- Actively engaged with clients to address technical queries, provide updates, and deliver detailed reports on technical inspections and repairs
- Managed internal workflows, job cards, and component rebuilds at the Hitachi Component Rebuild Centre
- Took initiative in developing and implementing a new national warranty system
- Acted as a liaison between service, sales, technical support, and external vendors
- Provided guidance to workshop teams during complex rebuilds and diagnostics
- Owned key customer accounts, resolving technical and service issues
Personal Information
Date of Birth: 08/01/78
Timeline
Product Support Manager
Develon Earthmoving Equipment
06.2019 - Current
Junior Manager – Hitachi Component Rebuild Centre
Hitachi Construction Machinery
03.2014 - 05.2019
Customer Support Representative
Hitachi Construction Machinery
01.2012 - 02.2014
Field Service Technician
Hitachi Construction Machinery
01.2010 - 12.2011
Field Service Technician
Doosan Infracore
01.2007 - 12.2009
Field Service Technician
Manitou SA (PTY) ltd
09.2004 - 12.2006
Level 4 Artisan Diesel Electrical Fitter
Spoornet
09.2000 - 08.2004
Apprentice
Spoornet
08.1997 - 08.2000
Matric Certificate - Afrikaans, English, Mathematics, Physical Science, Technical Drawing, Electrics
HTS Fakkel High School
Trade Certificate – Red Seal -
Spoornet Diesel Depot
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