Phuti moloto
Kemptonpark
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Furthermore i am a driven administrative clerk who is successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Clerk
SERENA PALM TREES
johannesburg
05.2022 - Current
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated records and files to maintain document compliance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Controlled inventory stock levels, reordering as necessary within budget.
- Updated pricing, signage and displays to deliver accurate product information.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
Customer Service Representative
ATOMIC MARKETING
johannesburg
03.2020 - 08.2021
- Due to Covid, the company was downsizing and I had to go on maternity leave
- My responsibilities were but not limited to:
- Office orders (stationery and office supplies)
- Asset Management (updating on the inhouse application and Google Drive)
- Booking meetings in Management Calendars
- Minute taking (recording meetings on Google Meets)
- Boardroom bookings
- Handling couriers & Deliveries for the company and perspective clients
- Licensing management-all the paperwork and reminders, credit card details, document administration
- Populating spreadsheets with the relevant and accurate data to populate automated reports for up scaling and any other needed reports
- I have Customer Experience, Customer Gifts, Collateral, Deliveries collections
- Procurement for the teams
- Updating all staff records on a regular basis
- Filling out of Leave filing and leave calendar management
- Ensuring the boardroom equipment is tested and functional ahead of meetings
- Responding to mail queries over Smartz Product
- Daily Website health checks
- Managing the inbound line
- Testing lines and web forms (daily basis)
- Logging tickets with IT as and when required
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Retail Sales Associate
THE CREATIVE COUNSEL
johannesburg
07.2017 - 12.2019
- Job I took on to acquire some experience and to explore the practicality of the concepts I was learning
- My responsibilities were to:
- Communicating with clients in order to ensure they receive the correct product and services
- Resolving client complaints that arise
- Perform report writing on the running of each campaign
- Additionally, assist with basic development of new ways to improve the firm’s customer service
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Office Co-Ordinator
LAWMONZA PROJECTS PTY LTD
01.2016 - 12.2016
- I have experience in providing administrative and file management by collecting and entering data
- Communication with clients in order to determine their needs
- Resolving invoice discrepancies by collecting and analyzing information
- Collecting of all legal data in order to formulate lucrative report writing
- Maintaining daily contract drafting by following policies and procedures, reporting needed changes
- Maintaining employee confidence and protecting legal operations by keeping information confidential.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Set up conference rooms, technology and materials to facilitate meetings.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
Education
BACHELOR OF LAWS - LAW
UNIVERSITY OF SOUTH AFRICA
SOUTH AFRICA 01.2016 - Current
Skills
EDENGLEN HIGH schoolMatric 2010Matriculated in the following subjects: Afrikaans, English, Geography, Mathematical Literacy, Life Sciences, Life Orientation, Consumer StudiesTechnical SkillsMicrosoft Office
Spreadsheet development
Customer follow-up
Complex transaction processing
Billing and Invoicing
Verbal and written communication
Scheduling and calendar management
Database administration
Taking directions
Timeline
Administrative Clerk
SERENA PALM TREES
05.2022 - Current
Customer Service Representative
ATOMIC MARKETING
03.2020 - 08.2021
Retail Sales Associate
THE CREATIVE COUNSEL
07.2017 - 12.2019
Office Co-Ordinator
LAWMONZA PROJECTS PTY LTD
01.2016 - 12.2016
BACHELOR OF LAWS - LAW
UNIVERSITY OF SOUTH AFRICA
01.2016 - Current