Hi, I’m
Phumzile Pretty Mkhize
Durban
Summary
Dynamic leader with 5 years of experience in digital marketing and customer service, notably as Founder & Director at Hands On Craft. Expert in creative problem solving and team building, I successfully enhanced brand visibility through strategic marketing initiatives and fostered strong partnerships, driving significant growth and market penetration.
Overview
9
years of professional experience
1
Certification
Work History
Hands On Craft
Founder & Director
07.2024 - Current
Job overview
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Oversaw comprehensive product development processes.
- Handled customer inquiries with professionalism and timely solutions.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Secured collaborative supplier relationships.
- Recruited, trained and coached staff to meet capacity requirements and expansion goals.
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
Ethekwini Municipality
General Assistant
03.2016 - 06.2024
Job overview
• Conducted regular patrols to maintain safety within the city.
• Compiled comprehensive reports to ensure compliance with bylaws
• Dedicated efforts to improve service delivery
Education
Lakehaven Secondary School Newlands East
from NVQ Level 2
12.2009
Skills
- Creative problem solving
- Managed social media platforms, enhancing brand visibility and engagement
- Leadership excellence of 5 years
- Digital marketing strategies
- Customer service
- Team building and training
- Administration: Proficient in Microsoft Office (Excel, Word, Speed typing)
Affiliations
• Crime Prevention Youth Desk - Durban Central : Member (Current)
- Participate in community safety initiatives
- Developed teamwork and communication skill
• Community Policing Forum (CPF) Lower Morningside: Member (2024 - Current)
- Collaborate with the police to address community needs
- Facilitate communication between the community and law enforcement
• African National Congress*: Zonal Treasurer (2023-2025)
- Managed fundraising efforts to support party activities
- Developed financial management and organizational skills
Certification
• Computer
• Digital Marketing (Google)
• POS Systems
• Be Money Smart Certificate
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Advanced (C1)
Timeline
Founder & Director
Hands On Craft
07.2024 - Current
General Assistant
Ethekwini Municipality
03.2016 - 06.2024
Lakehaven Secondary School
from NVQ Level 2
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