Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Hi, I’m

Phumzile Pretty Mkhize

Durban
Phumzile Pretty  Mkhize

Summary

Dynamic leader with 5 years of experience in digital marketing and customer service, notably as Founder & Director at Hands On Craft. Expert in creative problem solving and team building, I successfully enhanced brand visibility through strategic marketing initiatives and fostered strong partnerships, driving significant growth and market penetration.

Overview

9
years of professional experience
1
Certification

Work History

Hands On Craft

Founder & Director
07.2024 - Current

Job overview

  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Oversaw comprehensive product development processes.
  • Handled customer inquiries with professionalism and timely solutions.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Secured collaborative supplier relationships.
  • Recruited, trained and coached staff to meet capacity requirements and expansion goals.
  • Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.

Ethekwini Municipality

General Assistant
03.2016 - 06.2024

Job overview

• Conducted regular patrols to maintain safety within the city.

• Compiled comprehensive reports to ensure compliance with bylaws

• Dedicated efforts to improve service delivery

Education

Lakehaven Secondary School
Newlands East

from NVQ Level 2
12.2009

Skills

  • Creative problem solving
  • Managed social media platforms, enhancing brand visibility and engagement
  • Leadership excellence of 5 years
  • Digital marketing strategies
  • Customer service
  • Team building and training
  • Administration: Proficient in Microsoft Office (Excel, Word, Speed typing)

Affiliations

• Crime Prevention Youth Desk - Durban Central : Member (Current)

- Participate in community safety initiatives

- Developed teamwork and communication skill

• Community Policing Forum (CPF) Lower Morningside: Member (2024 - Current)

- Collaborate with the police to address community needs

- Facilitate communication between the community and law enforcement

• African National Congress*: Zonal Treasurer (2023-2025)

- Managed fundraising efforts to support party activities

- Developed financial management and organizational skills

Certification

• Computer

• Digital Marketing (Google)

• POS Systems

• Be Money Smart Certificate

Languages

English
Bilingual or Proficient (C2)
IsiZulu
Advanced (C1)

Timeline

Founder & Director

Hands On Craft
07.2024 - Current

General Assistant

Ethekwini Municipality
03.2016 - 06.2024

Lakehaven Secondary School

from NVQ Level 2
Phumzile Pretty Mkhize