PHUMZILE M NDLOVU
Burgershoop
Summary
- Period : June 2018 to March 2019 Key Performance Areas
- Dairy management
- Meeting arrangement & venue booking
- Solving customer conflict
- Filling and retrieving all documents electronically and manually
- Solving customer complaints and liaising with managers & customers
- Minute taking
- Handling overall company maintenance
- Flight bookings
- Plan and organize all company events Name of company : EY (Assurance Division) Position : Executive Assistant (6 directors)
Overview
11
11
years of professional experience
Work History
PA
Hoopers VW
08.2015 - 05.2018
- Key Performance Areas
- TELEPHONIC SUPPORT
- Receiving and screening calls for directors
- Addressing clients' needs appropriately
- Sending messages to the appropriate people and following up here necessary
- TYPING
- Preparing routine correspondence and reports
- Following up on invoices to be paid and drawing weekly WIP reports
- Formatting of documents, reports and proof-reading documents
- Preparing board packs and distributing them out timeously
- Proofreading documents, preparing presentations on PowerPoint, Word & Excel
- DIARY MANAGEMENT
- Scheduling and managing internal and external meetings
- Appointment reminders
- Take account of venue, travel and meeting intervals
- Anticipate requirements for diary task other than meetings
- OTHER
- Preparing tender documents and submitting them on time
- Submitting time sheets, expense claims for directors
- Preparing PO, submitting to Finance and following up on payments for directors and managers
- Submitting CPD hours for directors as requested by SAICA
- Following up with trainees and everything that they are supposed to submit in compliance with
- SAICA
- Helping with HR matters and keeping information confidential
- Flight bookings including international
- Venue booking for meeting including catering arrangements
PA
SizweNtsalubaGobodo
03.2011 - 07.2015
- Key Performance Areas
- TELEPHONIC SUPPORT
- Receiving and screening calls for managers
- Addressing clients' needs appropriately
- Sending messages to the appropriate people and following up here necessary
- TYPING
- Preparing routine correspondence, reports
- Formatting of documents, reports
- DIARY MANAGEMENT
- Scheduling and managing internal and external meetings
- Appointment reminders
- Take account of venue, travel and meeting intervals
- Anticipate requirements for diary task other than meetings, of 4 directors, including HR Director)
Liquidation Administrator
Deloitte
03.2007 - 12.2010
- Key Performance Areas
- Office Administration
- Answering of telephone and taking messages
- Taking minutes when there is a meeting with a client
- Filling manually and on the computer according to client names for easy access of the information
- Typing and sending correspondence letters to clients
- Following up on the previously sent letters
- Preparing Liquidation and Distribution Account
- Lodging documents with the Master of the High Court and SARS
- Sending an updated work in progress regularly to clients
Executive PA
City of Joburg
- Office of the MMC)
Education
B Comm. - Accounting
Time Management - undefined
Emotional Intelligence - undefined
The Office Professional - undefined
SAP - undefined
People's soft CABS - undefined
Grade 12 - Mathematics
Newcastle High School
HG - Accounting
HG - Biology (HG, Science (HG
University of the Free State
Accomplishments
- April 2019 to August 2023
- Key Performance Areas
- LEADERSHIP AND PEOPLE DEVELOPMENT
- Act as ambassador and role model for the department
- Support Team Leaders with administration
- RELATIONSHIP MANAGEMENT
- Act as ambassador and first point of contact for allocated Partners and Ads and wider firm
- Develop and maintain internal and external network, building knowledge of key clients
- Customer Relationship Management entry support
- DIARY MANAGEMENT
- Provide comprehensive management, having full autonomy to make decisions using initiative to solve conflicts
- Proactively monitoring meeting attendance and taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectively
- Facilitate all logistical arrangements and ensure all documentation is prepared advance of the meeting
- Ensure all catering arrangements have been made, including dietary requirements from all parties
- Enquire beforehand from the catering staff that delivery will be on time
- Travel Arrangements Local and international for directors and team member Accommodation for directors and team members
- Prepare and submit timesheet timeously
- Submitting expense claims and invoices
Timeline
PA
Hoopers VW
08.2015 - 05.2018
PA
SizweNtsalubaGobodo
03.2011 - 07.2015
Liquidation Administrator
Deloitte
03.2007 - 12.2010
Executive PA
City of Joburg
B Comm. - Accounting
Time Management - undefined
Emotional Intelligence - undefined
The Office Professional - undefined
SAP - undefined
People's soft CABS - undefined
Grade 12 - Mathematics
Newcastle High School
HG - Accounting
HG - Biology (HG, Science (HG
University of the Free State