Open To Work
Verified
This profile is verified using an email address.
Phumzile Grace Ntshabele
Boksburg
Work Preference
Summary
An experience in External and Internal Sales and with more than 15 years sales experience, coupled with Post Graduate Project Qualification. An effective team player with strong coaching skills, consistently working to the highest professional standards to achieve desired team results. Works well as part of the interconnected team to deliver assignments that yield multiple business benefits. A CRM Superuser and able to handle master data. Extensive working experience in project management, internal sales, external sales and customer relations. Also has experience in an entertainment industry.
Overview
18
18
years of professional experience
Work History
Social Media Manager
Pan Africa Connect Radio
06.2025 - Current
- Host and Radio Presenter
Customer Service Representative
SKF
07.2023 - 08.2024
- Planning, organising, and controlling all customer related activities within the scope of the position.
- Proactive management of customer enquiries and close follow up.
- Proactively manage the SKF Order handling process including order book management.
- Deal directly with customers either by telephone, electronically and face to face.
- Identify customers wants and needs.
- Respond promptly to customer enquiries.
- Handling and resolving customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Providing pricing and delivery information.
- Perform customer validations.
- Set up new customer accounts.
- Organising workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Managing customers’ accounts, (OEM, Distributors and COD’s).
- Keeping records of customer interactions and transactions (quotes, orders, invoices and etc).
- Record details of complaints.
- Managing customer complaints including corrective actions.
- Preparing and distributing customer back-order reports.
- Managing administration.
- Communicating and coordinating with internal departments.
- Follow up on customer interactions.
- Driving and supporting Web Customer Link (WCL).
- Handling C4C SAP ticket system for orders and enquiries.
- Managing Customer Order Handling (COH) system.
- Actively supporting sales force in driving sales targets.
- Pricing of customer orders.
- Pricing and Quotation Management and follow up.
- Handling any other ad hoc requirements need by the company.
- Handling SKF and Lubrication products.
- Handling Automotive and Commercial products.
- Continuously improve to increase efficiency and productivity.
Sales Representative
Heineken SA
03.2023 - 06.2023
- Develop and manage sound customer relationships.
- Achieve sales volume/value and market share targets in selected channels.
- Implement promotions according to the trade marketing cycle plan.
- Ensure channel picos effectively executed and entrenched within the channel.
- Manage maximum pricing as per guidelines and assets in trade (coolers).
- Monitor and drive product quality standards.
- Implement and manage data driven sales.
- Targeted sales activities resolution at every outlet.
Office Project Coordinator
Grundfos
04.2017 - 09.2021
- Co-ordinating One Office (Technical, Front Office, Middle Office, and Back Office) in the IMEA region.
- Managing enquiries; email box for new, spares & service pumps.
- Training external sales, key accounts, and head of departments to create and load prospects accounts & opportunities.
- Training One Office and Service team.
- Assisting applications team with tender costing.
- Assisting the team with quotations and loading orders.
- Handling project tenders with project manager.
- In charge of 1Office master data.
- In charge of customer special discounts.
- In charge of enquiries decline letters.
- Sales and expediting.
- Loading new One Office employees to the system.
- Assigning VIP customers to Back Office and External Sales.
Sales & Tendering Administrator
Sulzer Pumps
10.2015 - 03.2017
- Ensuring that all orders from branches are done and invoiced with manual delivery notes.
- Working with stores manager to ensure that internal delivery notes are invoiced and scanned.
- Negotiating discounts with suppliers and customers.
- Arranging collections and deliveries of equipment.
- Preparing and doing quotations.
- Preparing costing sheet.
- Handling customer queries and credit note.
Sales Administrator
Voith Turbo (Pty) Ltd
03.2013 - 09.2015
- Power, Oil and Gas Department
Internal Sales Support
Voith Turbo (Pty) Ltd
02.2009 - 02.2013
- Mining and Metals Department
Education
EMBA - Candidate
Valar Intitute
Post Graduate Higher Diploma - Project Management
Regent Business School
Certificate - Sales and Marketing
UNISA
Certificate - Basic Ambulance Assistant
Ambusave
Certificate - Call Center Training Course
Cornerstone HR
Diploma - Bookkeeping
Boston Business College
Matric - 12
Mamellong Comprehensive School
Skills
- CRM & SAP Super User
- Self-motivated
- Thrives under pressure
- Strong Leadership skills
- Communication skills
- Social Media skills
- Multinational company experience
- Excellent organisational time management abilities
- Real Estate experience
- Attention to detail and ability to work independently
- Strong communication skills
- Customer service
- Problem solving skills
- Project management experience
- Call out experience
- Sales and Marketing skills
Accomplishments
- Acting as Project Manager
- Acting Front and Middle Office Manager
- 1Office IMEA Champion Nominee 2021
- Grundfos Top 7 Women Making the Difference 2020
- 1Office Employee of the Year 2019
- Winning 32M tender for Duvha in Eskom 2015
- Winning 11M tender for Kusile in Eskom 2015
- Publishing my 1st book Author 2021
- Winning Mrs Universe South Africa 2nd Princess 2022
- Winning Mrs Worldwide South Africa 2022
- Representing South Africa in Mrs Worldwide 2022 (Singapore)
- Mrs Worldwide Top 12
- Winning Mrs Worldwide Heritage 2022 (Indonesia)
- Crowned Mrs Global Universe South Africa 2025
- Getting 3 licence for International Pageants
- National Director of 3 International Pageants
- Multi Award Winner for Outstanding African Women Organisation
Personal Information
- Gender: Female
- Nationality: RSA
- Driving License: Code 10 (C1)
Timeline
Social Media Manager
Pan Africa Connect Radio
06.2025 - Current
Customer Service Representative
SKF
07.2023 - 08.2024
Sales Representative
Heineken SA
03.2023 - 06.2023
Office Project Coordinator
Grundfos
04.2017 - 09.2021
Sales & Tendering Administrator
Sulzer Pumps
10.2015 - 03.2017
Sales Administrator
Voith Turbo (Pty) Ltd
03.2013 - 09.2015
Internal Sales Support
Voith Turbo (Pty) Ltd
02.2009 - 02.2013
EMBA - Candidate
Valar Intitute
Post Graduate Higher Diploma - Project Management
Regent Business School
Certificate - Sales and Marketing
UNISA
Certificate - Basic Ambulance Assistant
Ambusave
Certificate - Call Center Training Course
Cornerstone HR
Diploma - Bookkeeping
Boston Business College
Matric - 12
Mamellong Comprehensive School