PHUMZILE ANDRONICA NKOSI
MANAGEMENT
Pretoria
Summary
Proven team player and effective communicator, adept at multitasking and thriving under pressure. Excelled in customer service and computer skills at Builders Warehouse Centurion, enhancing customer satisfaction and streamlining transactions. Demonstrated flexibility and a positive attitude, significantly contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
4
4
Languages
Work History
READER, SCRIBER AND PROMPTER
TOP TIER TUTORS
05.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Helping learners with writing their exams.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
RETAIL ASSISTANT
BUILDERS WAREHOUSE CENTURION
11.2021 - 03.2024
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Conducting cashiering duties as scheduled in order to reduce pressure on front line during peak trading hours, prepare till operation and process sales.
Cashier
BUILDERS SUPERSTORE ATTERIDGEVILLE
11.2020 - 08.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted with the paper work at front line.
Education
NATIONAL DIPLOMA IN MANAGEMENT -
TSHWANE UNIVERSITY OF TECHNOLOGY
PRETORIA 04.2001 -
High School Diploma -
HOERSKOOL PRETORIA-WES
PRETORIA 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Time management
Flexible and adaptable
Multitasking Abilities
Calm under pressure
Excellent communication
Additional Information
Drivers license
Code: C1
Timeline
READER, SCRIBER AND PROMPTER
TOP TIER TUTORS
05.2024 - 12.2024
RETAIL ASSISTANT
BUILDERS WAREHOUSE CENTURION
11.2021 - 03.2024
Cashier
BUILDERS SUPERSTORE ATTERIDGEVILLE
11.2020 - 08.2021
NATIONAL DIPLOMA IN MANAGEMENT -
TSHWANE UNIVERSITY OF TECHNOLOGY
04.2001 -
High School Diploma -
HOERSKOOL PRETORIA-WES
04.2001 -
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