Phumzile Siwela

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Executed travel arrangements by researching and booking flights and accommodations.
• Completed business correspondence, transcription, and data entry.
• Managed CRM input, exports and clean up.
• Uploaded files for team use on Google Suite and SharePoint.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Developed complex reports in Excel for cost reporting.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Organized and managed team tasks using ClickUp and Clokify.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Interacted with customers by phone, email, or in-person to provide information.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Monitored and oversaw general cleaning of gym in line with company cleanliness standards.

• Kept detailed track of office and maintenance inventory and schedules.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Displayed absolute discretion at handling confidential information.
• Maintained appropriate filing of personal and professional documentation.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Served as point of contact between clients and managerial staff.
• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.

• Contacted Customers and followed up on online and phone inquiries and reservations
• Performed Customer check-in and check-outs
• Closed out Customer bills and payments during checkouts
• Register guests checking- into Sandton Lodge and providing them with necessary information
• Assisted with debt collection and overdue Customer payments
• Welcomed guests as they arrived at Sandton Lodge
• Provided customer service to all hotel Customers
• Arranging traveling arrangements for some guests and general manager
• Office administration

Business Administration and Management is a good course for those who want to start their own business or manage one in the future. So the higher certificate course is a great way to get started and get the knowledge of the ways of the industry, how to adapt to changes, competitions and so forth.

Events Planning

Virtual Assistant

Health and nutrition