Phumzile Sharon Khoza
6B Old Fort Rd, Foxhill Lane, Umhlali
Summary
Organised professional with experience in front desk operations and administrative support. Efficiently manages phone calls, schedules appointments, and greets clients. Reliable under pressure, consistently meets deadlines while maintaining confidentiality. Strong communication skills enhance customer interactions and contribute to overall workplace efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
COMPANY SECRETARY ADMINISTROR
PKF International Ltd
GATEWAY
02.2019 - Current
- Facilitated timely submission of annual returns via CIPC e-services, ensuring compliance and preventing penalties or deregistration.
- Submitted compliance checklist to CIPC to ensure adherence to regulatory requirements.
- Maintained beneficial ownership records for compliance, resubmitting to CIPC to uphold regulatory standards.
- Updated location of company records and registered address to ensure accurate and accessible documentation.
- Created document copies for client companies to ensure accurate record-keeping.
- Organised statutory files to improve filing efficiency.
- Responded to queries promptly to enhance client communication.
Filing Clerk
PKF International Ltd
GATEWAY
11.2018 - 01.2019
- Maintained confidentiality of all records and other relevant data protection regulations.
- Archived outdated files, keeping the main filing system current and free of unnecessary information.
- Assisted staff in navigating filing systems, streamlining record location and retrieval processes.
- Executed file copying, scanning, and printing, ensuring document accuracy and accessibility for staff.
- Placed requested materials into folders, files, or boxes for transport.
- Arranged archived materials into boxes for long-term storage.
Receptionist
BDO
Umhlanga
05.2018 - 05.2018
- Greeted visitors warmly, ensuring a professional first impression for the organisation.
- Welcomed guests and clients, fostering a friendly and positive environment.
- Maintained a tidy and welcoming reception area, reinforcing company standards for cleanliness.
Receptionist
East Coast Radio
Umhlanga, South Africa
04.2017 - 04.2017
- Welcomed guests and clients warmly, creating a positive first impression.
- Maintained clean and orderly reception area to enhance visitors' experience.
- Supported staff needs through efficient execution of daily administrative tasks.
Receptionist
Transunion Credit Bureau
Umhlanga
01.2012 - 09.2015
- Greeting telephone callers and determining the nature of their call
- Operating the switchboard to connect, hold, transfer, and disconnect calls
- Redirecting calls to another number or placing them with the appropriate contacts
- Screening telephone calls and taking messages.
- Efficiently resolved customer queries and complaints, enhancing client satisfaction.
- Facilitated communication by interacting with individuals at all levels.
- Answering internal queries directed to the switchboard
- Addressed client inquiries through effective management of email correspondence.
- Welcomed, seated, and assisted walk-in clients.
- Arrange appointments for callers/employees, and keep records of these.
- Assisting with arrangements of various meetings
- Operating office equipment such as photocopiers, fax machines, and switchboards
- Receiving and processing incoming and outgoing mail, if and when required
- Organise outgoing and posted mail.
- Book the board and other meeting rooms.
- Supported the sales team with ad hoc requests.
Girl Friday
Transunion Credit Bureau
04.2009 - 12.2011
- Managed scheduling and correspondence for Durban team, ensuring smooth communication and organisation.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Fire Fighter 1 & Hazmat Awareness -
Rural Metro Training Academy
Greytown, KZN01-2017
Fire Fighter 2 & Hazmat Operations - Fire Fighter
Rural Metro Training Academy
Greytown, KZN01-2017
First Aid -
Rural Metro Training Academy
01-2017
National Diploma - Travel and Tourism
Durban Computer College
Durban, KZN01-2008
Matric -
Shakaskraal Secondary School
Shakaskraal, KZN01-2005
Skills
- Office administration
- Organisation
- Telephone communication
- Customer greeting
- Organisational skills
- Computer literacy
Languages
English
Custom Section
Good
Personal Information
License: code 10
Certification
- [Area of study] certified
References
- Naibs Shaik, Account Executive, Transunion Credit Bureau, 0845013312
- Dumisani Makhathini, Instructor/Training Manager, Rural Metro Training Academy, 033-4139100/033-3450080
- Shardha Moonsamy, PKF Durban, 0835667008
Hobbies and interests
- Running
- playing team sport
Timeline
COMPANY SECRETARY ADMINISTROR
PKF International Ltd
02.2019 - Current
Filing Clerk
PKF International Ltd
11.2018 - 01.2019
Receptionist
BDO
05.2018 - 05.2018
Receptionist
East Coast Radio
04.2017 - 04.2017
Receptionist
Transunion Credit Bureau
01.2012 - 09.2015
Girl Friday
Transunion Credit Bureau
04.2009 - 12.2011
Fire Fighter 1 & Hazmat Awareness -
Rural Metro Training Academy
Fire Fighter 2 & Hazmat Operations - Fire Fighter
Rural Metro Training Academy
First Aid -
Rural Metro Training Academy
National Diploma - Travel and Tourism
Durban Computer College
Matric -
Shakaskraal Secondary School