Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phumzile Penelope Thubane

Former Assistant Inspector
Pretoria

Summary

Dynamic former assistant inspector for Compliance, within the Law Enforcement division at Private Security Industry Regulatory Authority (PSIRA), with over 10 years of experience in dealing directly with service providers both individual as well as businesses (organisation's stakeholders), enforcing the Regulations of the Authority and coupled with legal administration and investigating and dealing within highly confidential cases / matters reported to the Authority. Skilled in addressing stakeholder inquiries, investigating complaints, ensuring compliance to the standards of the industry, and managing operational targets, consistently providing comprehensive reports and insights. Achieved a high-rating in-customer satisfaction ratings through effective complaint resolution and communication. Eager to leverage exceptional problem-solving abilities and strong organisational skills to enhance customer experiences and contribute to operational excellence in customer service.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
5
5
Languages

Work History

Compliance Assistant Inspector

Private Security Industry Regulation Authority
04.2018 - 07.2025
  • Fostered strong customer relations by interacting with security officers and business owners on a daily basis.
  • Executed general administration tasks, including efficient filing and meticulous record keeping of statistical reports.
  • Verified the registration and training of service providers to ensure compliance with industry standards. Strategically planned work activities based on complaints received and operational targets, compiling comprehensive dockets related to the code of conduct.
  • Conducted routine inspections of security service providers, performing individual assessments and investigating instances of non-compliance.
  • Addressed and resolved complaints brought forward by stakeholders, ensuring quick and effective solutions.
  • Ensured compliance with the Act by performing regular inspections on service providers. Assessed infrastructure related to business security and granted approval to businesses meeting the requisite minimum standards. Compiled detailed inspection reports and provided monthly statistical updates.
  • Initiated code of conduct dockets against businesses failing to comply with regulations.
  • Handled inquiries related to the Authority and its mandate, ensuring clear communication. Participated in joint operations with the South African Police Service (SAPS) as per law enforcement requests. Directed relevant complaints to the Enforcement unit for further investigation.
  • Testified before the tribunal regarding non-compliant companies, upholding the standards of the Code of Conduct.

Admin Assistant

Private Security Industry Regulation Authority
03.2015 - 03.2018
  • Provided pertinent information to stakeholders, facilitating effective communication.
  • Responded to queries via phone, in person, and through email, ensuring high levels of customer service.
  • Liaised with SAPS regarding criminal cases initiated against non-compliant service providers.
  • Demonstrated excellent communication skills, fostering positive relationships.
  • Captured data and maintained records with accuracy and efficiency.
  • Managed administrative tasks to support the team effectively.
  • Contributed to the implementation of a new telephone system, enhancing operational efficiency.
  • Delivered comprehensive administrative support to inspectors and colleagues.

Law Enforcement Intern

Private Security Industry Regulation Authority
02.2013 - 09.2014
  • Implemented general administration tasks, including diligent filing and record keeping for statistical reports.
  • Served as Commissioner of Oath and Peace Officer, executing significant responsibilities.
  • Assisted in conducting routine inspections of security service providers, ensuring compliance.
  • Registered and documented complaints in the Authority database for tracking and resolution.
  • Compiled inspection reports and provided statistical updates on a monthly basis.
  • Testified before tribunals and courts, representing the authority in legal matters.
  • Submitted detailed statistics at the end of each month, along with a portfolio of evidence for work completed.

Education

matric -

Ramohlokolo High
01.2006 - 01.2006

National Diploma - Policing

University of Technology
01.2009 - 01.2012

certificate - Private Security Law

Wits University
01.2017 - 01.2017

Higher Certificate - Law

University of South Africa (UNISA)
01.2019 - 01.2019

Certificate - Investigation of Crime or an Incident

SASSETA
01.2023 - 01.2023

BA Degree - Policy Studies

University of South Africa (UNISA)
01.2022 - Current

Certificate - Managing Health and Safety in Healthcare

Alison
01.2025 - 01.2025

Certificate - TEFL

Alison
07.2025 - 07.2025

Skills

Microsoft Office

References

Sibo, Kosi, Team Lead, 0662616620, Private Security Industry Regulation Authority

Timeline

Certificate - TEFL

Alison
07.2025 - 07.2025

Certificate - Managing Health and Safety in Healthcare

Alison
01.2025 - 01.2025

Certificate - Investigation of Crime or an Incident

SASSETA
01.2023 - 01.2023

BA Degree - Policy Studies

University of South Africa (UNISA)
01.2022 - Current

Higher Certificate - Law

University of South Africa (UNISA)
01.2019 - 01.2019

Compliance Assistant Inspector

Private Security Industry Regulation Authority
04.2018 - 07.2025

certificate - Private Security Law

Wits University
01.2017 - 01.2017

Admin Assistant

Private Security Industry Regulation Authority
03.2015 - 03.2018

Law Enforcement Intern

Private Security Industry Regulation Authority
02.2013 - 09.2014

National Diploma - Policing

University of Technology
01.2009 - 01.2012

matric -

Ramohlokolo High
01.2006 - 01.2006
Phumzile Penelope ThubaneFormer Assistant Inspector