Phumzile Penelope Thubane
Former Assistant Inspector
Pretoria
Summary
Dynamic former assistant inspector for Compliance, within the Law Enforcement division at Private Security Industry Regulatory Authority (PSIRA), with over 10 years of experience in dealing directly with service providers both individual as well as businesses (organisation's stakeholders), enforcing the Regulations of the Authority and coupled with legal administration and investigating and dealing within highly confidential cases / matters reported to the Authority. Skilled in addressing stakeholder inquiries, investigating complaints, ensuring compliance to the standards of the industry, and managing operational targets, consistently providing comprehensive reports and insights. Achieved a high-rating in-customer satisfaction ratings through effective complaint resolution and communication. Eager to leverage exceptional problem-solving abilities and strong organisational skills to enhance customer experiences and contribute to operational excellence in customer service.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Compliance Assistant Inspector
Private Security Industry Regulation Authority
04.2018 - 07.2025
- Fostered strong customer relations by interacting with security officers and business owners on a daily basis.
- Executed general administration tasks, including efficient filing and meticulous record keeping of statistical reports.
- Verified the registration and training of service providers to ensure compliance with industry standards. Strategically planned work activities based on complaints received and operational targets, compiling comprehensive dockets related to the code of conduct.
- Conducted routine inspections of security service providers, performing individual assessments and investigating instances of non-compliance.
- Addressed and resolved complaints brought forward by stakeholders, ensuring quick and effective solutions.
- Ensured compliance with the Act by performing regular inspections on service providers. Assessed infrastructure related to business security and granted approval to businesses meeting the requisite minimum standards. Compiled detailed inspection reports and provided monthly statistical updates.
- Initiated code of conduct dockets against businesses failing to comply with regulations.
- Handled inquiries related to the Authority and its mandate, ensuring clear communication. Participated in joint operations with the South African Police Service (SAPS) as per law enforcement requests. Directed relevant complaints to the Enforcement unit for further investigation.
- Testified before the tribunal regarding non-compliant companies, upholding the standards of the Code of Conduct.
Admin Assistant
Private Security Industry Regulation Authority
03.2015 - 03.2018
- Provided pertinent information to stakeholders, facilitating effective communication.
- Responded to queries via phone, in person, and through email, ensuring high levels of customer service.
- Liaised with SAPS regarding criminal cases initiated against non-compliant service providers.
- Demonstrated excellent communication skills, fostering positive relationships.
- Captured data and maintained records with accuracy and efficiency.
- Managed administrative tasks to support the team effectively.
- Contributed to the implementation of a new telephone system, enhancing operational efficiency.
- Delivered comprehensive administrative support to inspectors and colleagues.
Law Enforcement Intern
Private Security Industry Regulation Authority
02.2013 - 09.2014
- Implemented general administration tasks, including diligent filing and record keeping for statistical reports.
- Served as Commissioner of Oath and Peace Officer, executing significant responsibilities.
- Assisted in conducting routine inspections of security service providers, ensuring compliance.
- Registered and documented complaints in the Authority database for tracking and resolution.
- Compiled inspection reports and provided statistical updates on a monthly basis.
- Testified before tribunals and courts, representing the authority in legal matters.
- Submitted detailed statistics at the end of each month, along with a portfolio of evidence for work completed.
Education
matric -
Ramohlokolo High
01.2006 - 01.2006
National Diploma - Policing
University of Technology
01.2009 - 01.2012
certificate - Private Security Law
Wits University
01.2017 - 01.2017
Higher Certificate - Law
University of South Africa (UNISA)
01.2019 - 01.2019
Certificate - Investigation of Crime or an Incident
SASSETA
01.2023 - 01.2023
BA Degree - Policy Studies
University of South Africa (UNISA)
01.2022 - Current
Certificate - Managing Health and Safety in Healthcare
Alison
01.2025 - 01.2025
Certificate - TEFL
Alison
07.2025 - 07.2025
Skills
Microsoft Office
References
Sibo, Kosi, Team Lead, 0662616620, Private Security Industry Regulation Authority
Timeline
Certificate - TEFL
Alison
07.2025 - 07.2025
Certificate - Managing Health and Safety in Healthcare
Alison
01.2025 - 01.2025
Certificate - Investigation of Crime or an Incident
SASSETA
01.2023 - 01.2023
BA Degree - Policy Studies
University of South Africa (UNISA)
01.2022 - Current
Higher Certificate - Law
University of South Africa (UNISA)
01.2019 - 01.2019
Compliance Assistant Inspector
Private Security Industry Regulation Authority
04.2018 - 07.2025
certificate - Private Security Law
Wits University
01.2017 - 01.2017
Admin Assistant
Private Security Industry Regulation Authority
03.2015 - 03.2018
Law Enforcement Intern
Private Security Industry Regulation Authority
02.2013 - 09.2014
National Diploma - Policing
University of Technology
01.2009 - 01.2012
matric -
Ramohlokolo High
01.2006 - 01.2006
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