Dynamic former assistant inspector for Compliance, within the Law Enforcement division at Private Security Industry Regulatory Authority (PSIRA), with over 10 years of experience in dealing directly with service providers both individual as well as businesses (organisation's stakeholders), enforcing the Regulations of the Authority and coupled with legal administration and investigating and dealing within highly confidential cases / matters reported to the Authority. Skilled in addressing stakeholder inquiries, investigating complaints, ensuring compliance to the standards of the industry, and managing operational targets, consistently providing comprehensive reports and insights. Achieved a high-rating in-customer satisfaction ratings through effective complaint resolution and communication. Eager to leverage exceptional problem-solving abilities and strong organisational skills to enhance customer experiences and contribute to operational excellence in customer service.
Microsoft Office