Phumzile Nhlapo
Johannesburg,Gauteng
Summary
Accomplished leader with a proven track record at Unilever South Africa, adept in system monitoring and enhancing team productivity. Expert in fostering a safe, efficient workplace and driving sales growth through innovative strategies and effective communication. Skilled in multitasking and shift supervision, significantly improving operational outcomes and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Control Room Operator
Cartrack
08.2023 - Current
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Sales Representative Team Leader
Unilever South Africa
08.2022 - 07.2023
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Implemented innovative sales techniques to enhance team productivity and drive results.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
Store Manager
Verimark Holdings
07.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
No Degree - Accounting
Dinwiddie High School
Germiston 04.2001 -
Skills
System monitoring
Security camera monitoring
Telephone switchboard operation
Process safety
Dispatching
Multitasking
System control
Shift supervision
Timeline
Control Room Operator
Cartrack
08.2023 - Current
Sales Representative Team Leader
Unilever South Africa
08.2022 - 07.2023
Store Manager
Verimark Holdings
07.2021 - 08.2022
No Degree - Accounting
Dinwiddie High School
04.2001 -