Phumzile Mtsweni
Arvada
Summary
Results-oriented Manager with almost 15 years of experience driving operational excellence and leading high-performing teams in the quality assurance industry. Proven ability to develop and execute strategic plans, improve efficiency, and achieve measurable results. I have expertise in Education Management, Verification of Qualifications and Operations Management, with strong communication, leadership, and problem-solving skills.
Manager: Verifications - South African Qualifications Authority
To leverage my almost 15 years of experience in the quality assurance industry. To secure a senior leadership role in a results-driven organization where I can contribute to innovation and growth while fostering a collaborative and empowering work environment. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Manager: Verifications (Authentication Services Unit)
South African Qualifications Authority (SAQA)
4 2017 - Current
- Contribute to the development and implementation of SAQA's 5-year strategic plan, particularly within the Authentication Unit
- Develop and implement the Verifications Sub-unit Annual Performance Plan (APP) and Annual Operational plan (AOP)
- Provide operational leadership and management to meet the Verifications unit deliverables, according to the Annual Operational plan
- Continuously review and update policies and procedures within the Verifications unit to ensure effectiveness and compliance
- Prepare performance reports by collecting, analysing, and summarizing data and trends
- Provide monthly reports on the unit’s performance against the APP and AOP to the Senior Manager monthly
- Contribute to the financial health of the organization by implementing and monitoring controls to ensure compliance with monthly debtor invoicing and supplier payment timelines
- Monitor and evaluate adequacy and functionality of office space, IT equipment, and systems to support the verification function to ensure that the productivity outputs of verifiers
- Provide and implement a secure, consistent access to information and ensure effective utilisation of the SAQA knowledge management systems for improved organizational performance and continuity
- Review the units risks on the risk register and ensure that risks are updated quarterly
- Ensure a smooth, efficient, and compliant audit process within the Verifications unit
- Manage and Engage stakeholders to enhance understanding of processes, requirements and outcomes and identify any need for special intervention and projects
- Collaborate with Information partners within the verification landscape to promote the integrity of qualifications, joint processes, and respective roles and to improve verification operations and outcomes
- Scan the environment to identify trends, patterns and risk factors that impact and affect organisational goals and reputation and manage the risk and impact
- Ensure adequate staff capacity and delivery for the verification function.
Assistant Director: Verifications Project (Contract)
South African Qualifications Authority (SAQA)
12.2009 - 03.2017
- Assist in the Verifications Unit’s strategic annual performance, operational planning, and implementation
- Preparation the unit’s budget and the management of income and expenditure and compile required reports in accordance with scheduled activities and requests
- Manage and supervise daily operations by staff
- Allocation of Verification requests to verifiers, monitor progress and ensure staff compliance to Verifications processes and procedures
- Attend client meetings with the Verifications Manager to do presentations with the view of developing new business and keeping existing clients, to strategically grow and manage the unit and client base
- Prepare client analysis reports by gathering and analysing data to establish facts and principles
- Provide training and technical understanding of the of verification processes to new and existing staff members for optimal delivery of the Verifications service
- Process and prepare high level Verification Letters as required by Cabinet
- Process data quality checks on the Verification database to always ensure data quality
- Attend to standard and non-standard client’s qualification verification queries in accordance with policies and procedures
- Maintain client confidentiality, sound, and professional working relationships always
- Establish relationships with new information partners (Institutions of Higher learning) with the view of bringing them on board for the Verification related matters
- Manage and maintain relationships with existing Information partners by ensuring that communication channels are maintained
- Act in the capacity of the Verifications Manager in the absence of the Manager.
Frontline Manager (Warehouse)
Simba (Pty) Ltd.
06.2008 - 05.2009
- Deliver and exceed warehouse thru put and productivity target and to manage the staff compliment, to ensure that the daily as well as weekly plan is on target
- Ensure that the optimization of the four KPI’s of: cost, service, quality, and people are maintained
- Manage individual performance through positive individual performance management, strong communication in both one on one and team briefings
- Maintain plant production though timely factory clearance of finished goods
- Ensure Full execution of Distribution Plan (BPG) requirements
- Daily stock control - check and report variances on a shift basis to deliver inventory control targets
- Management of staff including the planning of hours and taking appropriate action relating to absenteeism, discipline, and grievances in line with agreements and procedures
- Maintain favourable working environment with regards to company policies and procedures, recognition agreement and labour legislation
- Maintenance of facilities and equipment to meet required standards
- Ensure regulatory health, safety and hygiene standards are communicated, understood and maintained by staff
- Ensure development of staff through people planning and performance management process (PMP) for business continuity
- Ensure all Forklift Drivers and Reach Truck Drivers have valid operating licenses and
- Ensure that there are trained safety reps, fire fighters and first aiders in all shifts according to EHS standards
- Ensure all compliance training for safety, firefighting, fire marshals, first aiders, safety reps, and working at heights is done annually
- Maintenance of facilities and equipment to meet required standards.
Trainee Manager
Pick n’ Pay Hypermarket
07.2006 - 05.2008
- Administration
- Place roster orders with different suppliers
- Ensure that all needed stock and advertised lines are ordered
- Ensure that the delivered stock is properly packed in the warehouse
- Ensuring the upliftment of stock returns i.e
- (expired stock and breakages) by suppliers
- Maintenance of stock holdings as per budget
- Securing trade deals with suppliers
- Follow up on outstanding orders and undelivered stock
- Optimise stock levels e.g
- Always in stock, never overstocked through effective ordering
- Preparations of Bi-annual stock take
- Ensure that security procedures are adhered to
- Shop Floor Management
- Ensure that hygiene, housekeeping, and safe working standards are maintained (floor and back-up)
- Manage employees to ensure standards are maintained by competent, motivated employees enforcing discipline where applicable
- Ensure proper floor merchandising standards, display and layouts, stock management i.e
- (shrinkage control, stock level maintenance, stock takes)
- Plan and implement sales management i.e
- (promotions, merchandising, category management, product movement, space Allocation)
- Damaged/expired stock is removed Prevent wastage/shrinkage/damages Check correct pricing e.g
- Labels
- Analyse, maintain and update relevant information/documentation, take required action when necessary
- Approach and advise customers, listen to customers’ requests, and provide good customer service
- Analyse profitability of department, make recommendations or take required actions.
Receiving Manager
Pick n’ Pay Hypermarket
04.2004 - 06.2006
- Receive and return goods systematically and accurately according to laid down company policies and procedures
- Operate equipment according to laid down standards
- Conduct stock quality checks e.g
- Stock rotation, expiry dates
- Ensure that the cold chain is maintained
- Ensuring the upliftment of stock returns i.e
- (expired stock and breakages) by suppliers
- Ensure that hygiene, housekeeping, and safe working standards are maintained
- Ensure that security procedures are adhered to
- Assist with relieve security procedures at the back door
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Communicate effectively with employees, management, customers, and suppliers
- Collaborate with Inventory Manager on stock matters.
Education
Bachelor of Public Administration Honours -
Stellenbosch University
Bachelor of Science - undefined
University of Pretoria
Grade 12 - undefined
Somkhahlekwa Senior Secondary School
Skills
Leadership Skills
Motivation and coaching
Strategic thinking
Decision-making
Delegation
Strong written and verbal communication
Project management
Problem-solving and critical thinking
Change management
Innovative
Attention to detail
Performance Management
Operations Management
Cell
067 049 5923
Id Number
8110090708081
Driver License
Code C1 (10)
Personality Traits
- Integrity and Trustworthiness
- Resilience
- Stress Management
- Initiative and Self-Motivation
- Strong Work Ethic
- Interpersonal Skills
Further Training And Development
- 2017, Customer Service Management
- 2018, Records Management
- 2019, Perf
Personal Information
- Date of Birth: 10/09/81
- Nationality: South African
References
- South African Qualifications Authority (SAQA), Dr. Makhapa Makhafola, 060 852 6732, mmakhafola@saqa.org.za, Chief Operations Officer (COO)
- South African Qualifications Authority (SAQA), Ms. Yvonne Shapiro, 083 268 2763, yvonne.t.shapiro@gmail.com, Former Director: NLRD/Verifications Project (SAQA)
- Transnet Port Terminals, Dr Lufuno Raliphada, 083 271 4538, Lufuno.Raliphada@transnet.net, General Manager: Corporate Services
Timeline
Assistant Director: Verifications Project (Contract)
South African Qualifications Authority (SAQA)
12.2009 - 03.2017
Frontline Manager (Warehouse)
Simba (Pty) Ltd.
06.2008 - 05.2009
Trainee Manager
Pick n’ Pay Hypermarket
07.2006 - 05.2008
Receiving Manager
Pick n’ Pay Hypermarket
04.2004 - 06.2006
Manager: Verifications (Authentication Services Unit)
South African Qualifications Authority (SAQA)
4 2017 - Current
Bachelor of Public Administration Honours -
Stellenbosch University
Bachelor of Science - undefined
University of Pretoria
Grade 12 - undefined
Somkhahlekwa Senior Secondary School
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