Phumzile Matukwana
Barista
Soweto,South Africa
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Skilled barista attentive to customer needs and ready to help others. Memorises menu items and expertly makes suggestions. Accurate with money, on-time for shifts and willing to learn. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Packer
Food Makers
Johannesburg , South Africa
09.2022 - Current
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Employed appropriate manual handling practices to routinely lift and move products weighing up to 23kg.
- Cleaned and tidied work areas to meet inspection requirements.
- Manually picked and packed items with speed and accuracy.
- Wore protective clothing to maintain excellent hygiene and safety standards.
- Labelled packaging clearly to meet compliance regulations.
- Wrapped goods in suitable materials to maintain product quality and freshness.
Barista
The Daily Buzz Café
Johannesburg , South Africa
09.2017 - 11.2020
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Totalled bills and accepted cash, card and mobile payments.
- Reheated pre-prepared food following standard instructions.
- Input customer orders into ticketing system and noted special restrictions or choices.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Cashier
Summerville Trading Pty, Pb Garage Convenient Store
Johannesburg , South Africa
12.2015 - 12.2016
- Kept checkouts areas and general store clean and orderly.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Resolved customer complaints and answered queries about store products.
- Greeted customers entering store and responded promptly to customer needs.
- Displayed and restocked merchandise by following brand guidelines.
- Upsold products and services when processing transactions.
- Used POS register system to total values and complete cheque, card, or mobile payments.
Cafe Worker
Summerville Trading Pty, Wild Bean Café
Johannesburg , South Africa
02.2015 - 12.2015
- Promoted seasonal offers and discounts through Action.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Practiced healthy and safety measures to comply with regulations.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Increased order value by upselling sides, drinks and desserts.
Room Service Waitess
Soweto Hotel
Soweto, South Africa
03.2014 - 10.2014
- Provided menu and offered recommendations to complement dining experience.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Attended to customer's needs proactively for first-class waiting service.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Expertly operated cleaning equipment to fulfil time targets.
- Vacuumed and dusted reception areas and walkways.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Delivered extra linen and toiletries to meet guest needs.
- Used correct procedures to clean floors, communal areas and work spaces.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
Education
National Certificate NC(V) Level4 - Tourism
South West Gauteng College
Dube Campus 05.2013
National Senior Certificate -
Senaoane Senior Secondary School
Soweto 11.2007
Skills
Cash register operation
Food preparation and safety
New staff training
Speedy and efficient
Teamwork and collaboration
Flavoured syrup measurements
Sales expertise
Coffee machinery operation
Espresso machine operation
Hospitality service expertise
POS systems
Safe food handling practices
Inventory temperature control
Table layout
Food service standards
Kitchen cleanliness and organisation
Stocking and replenishing
Guest service
Coffee brewing
Strong communication
Certification
Completing Introduction to DHTML & Webpage Design Workshop
Reference
Contact Person : Cynthia Hlathwayo
Company. : Summerville Trading Pty
Occupation. : Manager
Contact Number: 072 929 3578
Contact Person : Rifilwe
Company. : The Daily Buzz Café
Occupation. : Supervisor
Contact Number:074 144 1492
Contact Person : Mapuleng
Company. : Food Makers
Occupation :Team Leader
Contact Number: 062 568 0536
Internship
Attendant a Six months internship programme at Soweto Hotel where I've acquired waitressing, room and guest attendante skills.
Timeline
Packer
Food Makers
09.2022 - Current
Barista
The Daily Buzz Café
09.2017 - 11.2020
Cashier
Summerville Trading Pty, Pb Garage Convenient Store
12.2015 - 12.2016
Cafe Worker
Summerville Trading Pty, Wild Bean Café
02.2015 - 12.2015
Room Service Waitess
Soweto Hotel
03.2014 - 10.2014
Completing Introduction to DHTML & Webpage Design Workshop
07-2007
National Certificate NC(V) Level4 - Tourism
South West Gauteng College
National Senior Certificate -
Senaoane Senior Secondary School