Microsoft Outlook
Phumzile Gumede
Johannesburg,South Africa
Summary
Goal-driven and skilled individual offering 9 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
- Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Ramp Service Agent
Comair Ltd
Johannesburg , Gauteng
10.2015 - 05.2022
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Arranged items at destination according to customer requests and instructions.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated equipment while observing standard safety procedures.
Customer Service Representative
Comair Ltd
Johannesburg , Gauteng
04.2015 - 09.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Communicated professionally with colleagues, freelancers and clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Effective liaison between customers and internal departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided ongoing guest service.
Receptionist
HR Computek
Johannesburg , Gauteng
01.2011 - 09.2011
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for senior management team.
- Responded to inquiries from callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Troubleshot copy machines and printers and scheduled service as needed.
- Provided callers with address, directions, company website and related information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Corresponded with clients through email, telephone or postal mail.
Beauty Advisor
Christian Dior Cosmetics (Edgars)
Johannesburg , Gauteng
12.2008 - 12.2010
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recorded notes for future reference about customer preferences and services delivered.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
National Diploma: Marketing - Marketing And Sales
University of Johannesburg
Johannesburg 01.2007 - 12.2013
Senior Certificate -
Sunward Park High School
Johannesburg 01.2001 - 12.2005
Certificate: Marketing And Sales Management - Marketing Management And Research
University of Johannesburg
Johannesburg 01.2006 - 12.2006
Skills
Pushback and towing
undefinedAdditional Information
Driver's licences: Code C1
Software
Microsoft office
Timeline
Ramp Service Agent
Comair Ltd
10.2015 - 05.2022
Customer Service Representative
Comair Ltd
04.2015 - 09.2015
Receptionist
HR Computek
01.2011 - 09.2011
Beauty Advisor
Christian Dior Cosmetics (Edgars)
12.2008 - 12.2010
National Diploma: Marketing - Marketing And Sales
University of Johannesburg
01.2007 - 12.2013
Certificate: Marketing And Sales Management - Marketing Management And Research
University of Johannesburg
01.2006 - 12.2006
Senior Certificate -
Sunward Park High School
01.2001 - 12.2005
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