Phumza Ellen Nyandeni
Legal Student
Durban ,Kwazulu Natal
Summary
Adept at fostering client relationships and driving organizational growth, my tenure at Discovery Health showcases my ability to deliver outstanding service, enhancing client retention and satisfaction. Skilled in problem-solving and communication, I excel in high-pressure environments, consistently achieving high satisfaction scores and advancing team collaboration.
Overview
3
3
years of professional experience
Work History
Medical Aid Consultant
Discovery Health
41 Imvubu Park Place Durban 4037
11.2023 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on their applications and medical queries progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Car Insurance Service Consultant
Huntswood - Esure
2 Park Lane Umhlanga Ridge 4319
11.2022 - 11.2023
- Played an instrumental role in driving organizational growth of a stronghold relationship building trust between the company and its customers.
- Consultant new customers that wanted to get insurance quotes and the best cover for their vehicle. Ensured timely delivery of services and prompt resolution of any issues that arose.
- Provided information about service procedures and expected timelines. Leading to consistently high satisfaction scores.
- Assisted customers on their billing queries explaining, updating account details and changing their debit order dates.
Customer Service Representative
CCI - Talk Talk
Momentum Umhlanga Ridge
04.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Law - Legal Studies
University of South Africa
230 Stalwart Simelane St, Stamford Hill, Durban, 410.2024
High School - National Senior Certificate in High School
Bonela Secondary School
Cato Manor 11.2019
Skills
Processes and procedures
Client Relationships
Team Leadership & Development
Reporting capabilities
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Active Listening
Teambuilding
Self-Motivated
Multitasking Abilities
Written Communication
Good Telephone Etiquette
Critical Thinking
Dependable and Responsible
Analytical and Critical Thinking
Accomplishments
I used to be someone who was afraid of driving a vehicle, all of that changed when my mom bought a new car for the family. I was so happy I could not wait to test drive the vehicle. I hurriedly started taking driving lessons only to find out I’ve been missing out on the adventures a vehicle can bring. I am now an experienced driver with a valid license.
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
Isiswati
Upper intermediate (B2)
Timeline
Medical Aid Consultant
Discovery Health
11.2023 - Current
Car Insurance Service Consultant
Huntswood - Esure
11.2022 - 11.2023
Customer Service Representative
CCI - Talk Talk
04.2021 - 10.2022
Bachelor Of Law - Legal Studies
University of South Africa
High School - National Senior Certificate in High School
Bonela Secondary School