Summary
Overview
Work history
Education
Skills
Timeline
Generic

Phumza Ntamo

Cape Town,South Africa

Summary

Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Front of house team member

Zeitz Mocaa Museum
Cape Town, Western Cape
07.2021 - Current
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Established rapport with regular diners, fostering a loyal client base.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Coordinated seating arrangements for efficient restaurant management.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Assisted guests with queries or requests for optimal guest experience.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Checked guest satisfaction regularly, addressing any issues promptly.

Sales assistant

Bajo
Cape Town, Western Cape
09.2018 - 07.2020
  • Offered personalised shopping advice to enhance customer experiences.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Trained new staff members, fostering a supportive working environment.

Fashion advisor

Zara
Cape Town, Western Cape
04.2012 - 07.2018
  • Collected constructive feedback from customers, making necessary changes for improved service delivery.
  • Handled customer queries effectively, ensuring excellent levels of service maintained at all times.
  • Utilised exceptional communication skills, establishing rapport and building trust with diverse clientele.
  • Increased customer satisfaction by providing tailored fashion advice.

Education

Certificate of Higher Education - Commerce

Masiyile SSS
Cape Town, Western Cape
01.2003 - 12.2007

Skills

  • In-Person sales techniques
  • Patience and tolerance
  • Reservation software proficiency
  • Up-Selling practices
  • Payments processing accuracy

Timeline

Front of house team member

Zeitz Mocaa Museum
07.2021 - Current

Sales assistant

Bajo
09.2018 - 07.2020

Fashion advisor

Zara
04.2012 - 07.2018

Certificate of Higher Education - Commerce

Masiyile SSS
01.2003 - 12.2007

Similar Profiles

Create profile
Phumza Ntamo