Phumuza (Jay) Mlangeni
Business Development Consultant
Pretoria
Summary
My name is Phumuza Mlangeni better known as Jay, A 28 years old male and have been working with a company named Sahdsoft Technologies, which have been running multiple other companies and I have been involved with every one of them, namely Zoom Connect, Bolt backup, VE Host and Nerdy Technotrade, for 6 years, Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth, Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sale Development Representative
Plumm
London
01.2025 - 06.2025
- Conducted outbound prospecting to identify and engage potential clients through targeted email campaigns and cold-calling strategies.
- Utilized CRM software to track interactions and manage customer relationships, ensuring timely follow-ups and accurate record-keeping.
- Collaborated with marketing teams to align messaging and promotional strategies, resulting in increased lead generation and conversion rates.
- Developed and delivered product demonstrations and presentations to prospective clients, effectively communicating value propositions tailored to their needs.
- Participated in regular training sessions to enhance product knowledge, sales techniques, and industry trends, contributing to overall team performance improvement.
- Daily cold call number of 150 calls a day, with over 50 LinkedIn outreaches a week
Independent Contractor
Self-employeed
Pretoria
11.2023 - 11.2024
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results
Sales Representative
AutoMart/Junkmail
Pretoria
05.2023 - 10.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Retained excellent client satisfaction ratings through outstanding service delivery
- Streamlined sales process, reducing the time from lead to close
Technical Support Representative
VE Host
07.2019 - 01.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Promoted efficiency among departments with prompt resolution of system issues
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Translated complex technical issues into digestible language for non-technical users
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
- Responded promptly to incoming sales leads and requests for technical support
- Used ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference
Technical Support Representative
Bolt Backup
07.2019 - 01.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Documented support interactions for future reference
Technical Web Hosting Support
Zoom Connect
08.2017 - 01.2023
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
- Created detailed sales presentations to communicate product features and market data
- Increased overall revenue % for sales through effective salesmanship and great negotiation skills
- Followed up with existing customers to provide additional support and address concerns
- Maintained sense of urgency in answering customer questions and requests through email or voice message
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
- Oversaw daily outbound calls to identify services that address primary needs
- Responded to telephone and in-person requests for information
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Managed over 30 - 40 incoming calls a day
Education
High School Diploma -
Khunjuliwe Secondary School
Standerton, South AfricaSkills
Technical Web Hosting Support
Online Store Website Management
undefinedPersonal Information
- Age: 28
- Gender: male
Play Guitar and Sing
I enjoy playing the guitar on a daily basis especially in the Mornings, helps be get amp up for the day.
Timeline
Sale Development Representative
Plumm
01.2025 - 06.2025
Independent Contractor
Self-employeed
11.2023 - 11.2024
Sales Representative
AutoMart/Junkmail
05.2023 - 10.2023
Technical Support Representative
VE Host
07.2019 - 01.2023
Technical Support Representative
Bolt Backup
07.2019 - 01.2023
Technical Web Hosting Support
Zoom Connect
08.2017 - 01.2023
High School Diploma -
Khunjuliwe Secondary School
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