Dynamic customer service professional with a proven track record at The Foschini Group, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and maintained a clean driving record as a Truck Driver at Mulaudzi Logistics, demonstrating adaptability and commitment to safety.
Hi, I’m
Phumudzo Netshiunda
Johannesburg
Summary
Overview
10
years of professional experience
Work History
The Foschini Group
Customer Service Representative
03.2021 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Mulaudzi Logistics
Truck Driver
01.2018 - 03.2021
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
FRM Holdings
General Manager
01.2016 - 11.2017
Job overview
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Education
Fort Cox Training InstituteKing William's Town, South Africa
Diploma in Business And Forestry from Business Economics
05-2015
University Overview
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Data entry
Timeline
Customer Service Representative
The Foschini Group
03.2021 - Current
Truck Driver
Mulaudzi Logistics
01.2018 - 03.2021
General Manager
FRM Holdings
01.2016 - 11.2017
Fort Cox Training Institute
Diploma in Business And Forestry from Business Economics