Phumlisa Faith Ntshanga

• Create a serene and rejuvenating experience to guests and work close with clients, assessing their needs, recommending treatments and delivering exceptional customer service
• Created repeated business by developing long-term relationships with regular customers.
• Training newly employed therapists to the high standard of the brand.
• stock taking
• Cultivated calming spa atmosphere through cleanliness and design and introduced cleanliness inspection program for treatment rooms
• Analyzed skin condition and made appropriate product recommendations.
• Performed consultations for patients before scheduling treatments and closing sales.
• Fielded client complaints and rectified issues.
• Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
• Assisted in developing monthly promotional campaigns to attract new clients.
• Manage front desk function when required (All reception duties )
• Perform all spa treatments such as advance facial peels, body treatments , waxing ,massage , manicure and pedicures .
• Worked flexible hours across night, weekend, and holiday shifts.
• Continuously updated knowledge of industry trends and advancements, incorporating innovative techniques into therapy offerings.

Fresh from varsity, was doing my hours (work- intergraded learning )

Part time therapist

Ended up being fully employed as spa therapist