Phumlile S Ngwane
Johannesburg,Kenilworth
Summary
Organized professional with a strong emphasis on task completion and communication effectiveness. Experienced in digital cash register operations, client support, and database management, facilitating smooth office scheduling. Adept in payroll processing and resolving disputes efficiently. Dedicated to applying these competencies to boost organizational efficiency and client satisfaction.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Cashier
City of Johannesburg
Johannesburg, Gauteng
09.2022 - 03.2026
- Facilitated collection of entrance fees from patrons to maintain operational flow and enhance visitor experience.
- Coordinated with team members to ensure smooth shift transitions, enhancing overall operational efficiency.
- Demonstrated patience while dealing with difficult patrons, maintaining professionalism.
- Monitored access at swimming pool to ensure individuals with infections, contagious diseases, and intoxicated persons do not enter premises, prioritising the wellbeing of patrons.
- Protected valuable items through diligent safekeeping practices, fostering trust with clients.
- Oversaw cleaning processes for bathrooms and ticket office to ensure high standards of hygiene.
Managed cleaning schedules to maintain a welcoming environment for customers.
Implemented best practices for sanitation in public spaces to enhance facility reputation.
Field supervisor
Stats SA
Johannesburg, Gauteng
01.2022 - 03.2022
- Coordinated efforts of field workers, implementing quality control processes and maintaining adherence to project timelines.
- Utilised project management software to monitor and track daily progress of field workers within supervisor unit, ensuring timely updates and detailed reporting.
- Coordinated task redistribution among field workers in instances of replacement or workload adjustments to optimise team efficiency.
- Completed work to facilitate prompt payments for field workers and maintain financial accuracy.
Community liaison officer (CLO)
Enza Bambanani JV Construction
Johannesburg, Gauteng
07.2020 - 03.2021
- Implemented cultural strategies to effectively link organisational goals with community interests.
- Collaborated with stakeholders in local forums, promoting organisational interests through strategic discussions and networking initiatives.
- Facilitate recruitment of temporal labourers from the community to enhance workforce availability and promote local economic growth.
- Utilized database management software to systematically update contact information for key community individuals, ensuring accuracy and accessibility.
- Compiled and presented detailed monthly and progress reports to relevant stakeholders, utilising project management tools for clarity and precision.
Administration clerk
Sidandane Trading & Projects
Johannesburg, Gauteng
03.2019 - 06.2020
- Provided outstanding customer service via phone and email correspondence.
- Enhance document control by implementing a new tracking system to streamline processes and improve efficiency.
- Enhanced organisational effectiveness by refining administrative processes to facilitate smoother operations.
- Engaged with visitors, ensuring a friendly environment that reflects the values and culture of the organisation.
- Collaborated with teams to develop detailed budgets, ensuring effective allocation of resources for improved financial oversight.
Customer assistant / Stockroom controller
Game Store
Johannesburg, Gauteng
05.2012 - 05.2016
- Oversaw processing of client sales to ensure efficiency and accuracy.
Managed cash-up activities to uphold financial integrity.
Facilitated training for new staff on sales processing protocols. - Engaged with customers to provide tailored product recommendations based on individual needs and preferences.
- Ensured orderly environment through regular cleaning and organisation of checkout area.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Utilised inventory management software to assign stock accurately into the system.
- Achieved accurate stock sheet balances, ensuring data reliability.
Executed high-risk counts, contributing to reduction of discrepancies.
Optimised inventory accuracy through diligent stock management efforts.
Education
Grade 12 - Science
Moses Zikhali High School
Mbazwana, KwaZulu-Natal 01.2008 - 12.2008
NQF Level 1 - Computer Literacy
Gauteng Computer College
Johannesburg, Gauteng 04.2009 - 10.2009
Certificates - Short Training
Dynamic Development Institute
Johannesburg, Gauteng 02.2020 - 02.2020
NQF Level 4 - Public Management
Oxbrigde AccademyM
Johannesburg, Gauteng 01.2025 -
Skills
- Effective communication skills
- Digital cash register operation
- Client support
- Computational abilities
- Database management
- Dispute resolution
- Scheduling proficiency
- Office coordination
- Payroll processing familiarity
- Task completion focus
Languages
English
Fluent
IsiXhosa
Upper intermediate
Sotho
Intermediate
Affiliations
- Reading , Exercising
REFERENCES
City of Johannesburg
Ms Lorna Botha- Supervisor-Tel: 063 118 7128
Mr Wayde -Supervisor- Tel: 061 598 9309
Stats SA
Mr Phumlani Makhaye- FOO - 079 859 6436
More references available upon request
Timeline
NQF Level 4 - Public Management
Oxbrigde AccademyM
01.2025 -
Cashier
City of Johannesburg
09.2022 - 03.2026
Field supervisor
Stats SA
01.2022 - 03.2022
Community liaison officer (CLO)
Enza Bambanani JV Construction
07.2020 - 03.2021
Certificates - Short Training
Dynamic Development Institute
02.2020 - 02.2020
Administration clerk
Sidandane Trading & Projects
03.2019 - 06.2020
Customer assistant / Stockroom controller
Game Store
05.2012 - 05.2016
NQF Level 1 - Computer Literacy
Gauteng Computer College
04.2009 - 10.2009
Grade 12 - Science
Moses Zikhali High School
01.2008 - 12.2008