Phumlani Nkqetho
Lincoln St, Boston, Bellville, Western Cape
Summary
Driven Account Manager ready to leverage business knowledge and project management strengths to enact lasting and successful changes to company culture and operational practices. Proven track record of maintaining efficient office operations. Insightful and driven professional with forward-thinking mentality. Offers 3 years of experience in operational improvement, sales and client relation-management. Lastly, hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Administrative Team Lead
University Of Western Cape
Bellville
08.2023 - 10.2023
- Functioned as key resource within department on administrative matters and independently resolved issues and questions.
- Provided leadership with objective, independent assessments and recommendations for operational policies.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Senior Business Funding Analyst
Lulalend
Cape Town
10.2022 - 07.2023
- Helped organization develop new concepts, techniques and standards in highly competitive market
- Drove new business opportunities with emphasis on service diversification and optimal resource utilization
- Actively communicate with our existing clients (by phone) to establish interest in additional business funding and generate applications
- Educate clients on the various factors that have been taken into account during the credit assessment process when communicating the outcome of their application
- Deliver exceptional service that exceeds customer expectations through a professional proactive and innovative approach.
Private Banking - Transactional Banker
Standard Bank
Cape Town
05.2020 - 04.2022
- Listened to customers to ascertain needs, developed relationships and maintained excellent standards of communication
- Developed new investment opportunities, agreeing and implementing timescales, costs and resources for desired results
- Increased revenue by securing new accounts while providing value-added services to existing clients.
Project Managment Internship
VF!
Cape Town
12.2019 - 03.2020
- Cooperated with project partners to develop system analysis and new system design based on client specifications
- Task allocation and closing off tasks on Zoho projects
- System testing and consolidating organizational feedback on UX/UI update on Zoho projects and also work with CRM build value chain application on Zoho creator.
Education
Bachelor of Commerce - Information Systems And Industrial Psychology
University of Western Cape
Bellville, South Africa04.2020
Matric - Commerce
Bulumko Senior Secondary
Cape Town, South Africa12.2013
Skills
- Critical thinking
- Project management
- Strategic decision-making
- Business process improvement
- Administrative Operations
- Meeting Leadership
- Customer Experience
- Database Maintenance
- Set Appointments
- Customer Relations and Communications
- Sales strategist
- Excellent proposal writing
Certification
- Business Analysis Foundation
- Sage Pastel Accounting
- SQL Data Analytics
- Administrative Award
- Prince2 Project Management
- Sales Strategy: How to Effectively Sell Your Product or Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Administrative Team Lead
University Of Western Cape
08.2023 - 10.2023
Senior Business Funding Analyst
Lulalend
10.2022 - 07.2023
Private Banking - Transactional Banker
Standard Bank
05.2020 - 04.2022
Project Managment Internship
VF!
12.2019 - 03.2020
Bachelor of Commerce - Information Systems And Industrial Psychology
University of Western Cape
Matric - Commerce
Bulumko Senior Secondary
- Business Analysis Foundation
- Sage Pastel Accounting
- SQL Data Analytics
- Administrative Award
- Prince2 Project Management
- Sales Strategy: How to Effectively Sell Your Product or Service
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