Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Phumlani Nkosi

Phumlani Nkosi

Germiston

Summary

Dynamic Office Administrative Assistant with a proven track record at AVI, excelling in document management and verbal communication. Enhanced customer satisfaction through efficient inquiry resolution and streamlined office processes. Recognized for maintaining confidentiality and fostering team collaboration, contributing to improved operational efficiency and a positive work environment.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

7
7
years of professional experience

Work History

Office Administrative Assistant

AVI
07.2021 - 05.2025
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.

General Warehouse Worker

AVI
11.2018 - 05.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
  • Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
  • Received and processed warehouse orders using handheld scanner.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Assisted in the training of new employees, ensuring they quickly became productive members of the team.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Participated in periodic physical inventories, assisting in accurate counts and reconciliation efforts.
  • Prepared necessary documentation for outbound shipments, ensuring compliance with carrier requirements and regulations.
  • Reduced order processing time with accurate picking, packing, and shipping of products to customers.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
  • Contributed to on-time order fulfillment by consistently meeting or exceeding pick accuracy rates.
  • Maintained clean, orderly work environment free of hazards.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Education

No Degree -

IQ Academy
Cape Town, South Africa
04.2001 -

High School Diploma -

Nkawu Senior Secondary
KZN
04.2001 -

Skills

Verbal communication

Document scanning

Telephone reception

Confidentiality handling

Billing and invoicing

Word processing

Reception management

Spreadsheet development

File management

File organization

Scheduling appointments

Office supply management

Software

Microsoft

Timeline

Office Administrative Assistant

AVI
07.2021 - 05.2025

General Warehouse Worker

AVI
11.2018 - 05.2025

No Degree -

IQ Academy
04.2001 -

High School Diploma -

Nkawu Senior Secondary
04.2001 -
Phumlani Nkosi