IT OMNI Digital Support
African Bank
11.2024 - 10.2025
Phumlani Ndlovu
Information Technology (Software development and Technician)
Delmas,GP
Timeline
Java Skills Programm
Mecer Inter-Ed
03.2024 - 08.2024
ICT Helpdesk, End-user Support
Msukaligwa Local Municipality
10.2023 - 03.2024
End User Support Technician
Nkgwete IT Solution
07.2022 - 06.2023
Technician, Project manager
Sizwe Ilanga Technologies
02.2021 - 04.2021
National Diploma - ICT Software Development
Tshwane Univertiy of Technology
01.2016 - 06.2022
Grade 12 - Civil Technology, Engineering Graphic And Design
Masizakhe Seniour Secondary School
01.2013 - 12.2013
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Flexible work hoursWork from home optionPersonal development programsWork-life balanceCareer advancementCompany CultureWork History
IT OMNI Digital Support
African Bank
11.2024 - 10.2025
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided technical support for digital banking platforms and client applications
- Resolved system and integration problems using SQL tools
- Assisted users with account and application-related issues
Ensured system uptime and customer satisfaction - Resolved incidents within SLA timelines
Java Skills Programm
Mecer Inter-Ed
03.2024 - 08.2024
- Reviewed code and debugged errors to improve performance.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Developed applications using Java 8 and Java EE
- Learned object-oriented programming and system design
- Worked with databases using SQL
Built web applications using HTML, JavaScript
ICT Helpdesk, End-user Support
Msukaligwa Local Municipality
10.2023 - 03.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
End User Support Technician
Nkgwete IT Solution
07.2022 - 06.2023
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Technician, Project manager
Sizwe Ilanga Technologies
02.2021 - 04.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Screening Eskom Procurement document and upload them in the Eskom back up database.
- Fixing Printers and configuring.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Education
National Diploma - ICT Software Development
Tshwane Univertiy of Technology
Witbank 01.2016 - 06.2022
Grade 12 - Civil Technology, Engineering Graphic And Design
Masizakhe Seniour Secondary School
Mpumalanga Breyten 01.2013 - 12.2013
Skills
- Social perceptiveness
- Customer relations
- SQL operation
- Organization and time management
- Remote office availability
- Teamwork and collaboration
- Planning
- Computer skills
- Incident Management (SLA)
- system uptime and customer satisfaction
- Code analyzing
- Quality assurance
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed Drivers - C1
Languages
English
Upper intermediate (B2)