Phumlani Mahlwempu
Information and Communication Technology in Communication Networks
Cape Town,South Africa
Summary
Driven AWS Cloud Support Engineer from Amazon Development Center, excelling in network diagnostics and team collaboration. Enhanced user experience and system efficiency through expert troubleshooting and interpersonal skills. Proven track record in fast-paced environments, demonstrating rapid learning and adaptability. Achieved significant improvements in network performance and security. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
AWS Cloud Support Engineer
Amazon Development Center
Cape Town
07.2019 - Current
- onitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Able to assist up to 15 customers a day
Education
Diploma in ICT in Communication Networks - Information Technology
Cape Peninsula University of Technology
Cape Town 02.2017 - 11.2019
Higher Certificate in ITSM - Information Technology
Cape Peninsula University of Technology
Cape Town, South Africa 02.2016 - 11.2016
Skills
Problem-Solving
Multitasking
Troubleshooting skills
Excellent Communication
Network configuration
Team Collaboration
Network diagnostics
Interpersonal Skills
System Administration
Cloud Computing
TCP/IP protocol
Network Security
Written Communication
Network design
Technical Support
Certification
AWS SysOps Administrator
Timeline
AWS Cloud Support Engineer
Amazon Development Center
07.2019 - Current
Diploma in ICT in Communication Networks - Information Technology
Cape Peninsula University of Technology
02.2017 - 11.2019
Higher Certificate in ITSM - Information Technology
Cape Peninsula University of Technology
02.2016 - 11.2016