Summary
Overview
Work History
Education
Skills
References
Educationallevel
Interests
Additional Information
Timeline
Barista

PHUMLANI LESLY NGENELWA

Barista
Khayelitsha

Summary

Versatile and dynamic, with a proven track record at Mugg and Bean, I excel in beverage preparation and exceptional customer service. Known for enhancing customer satisfaction and fostering loyalty through creative solutions and a professional demeanor, I've significantly contributed to team success and efficiency. My adeptness in communication and coffee machinery positions me as a valuable asset to any team.

Overview

3
3
years of professional experience
6058
6058
years of post-secondary education

Work History

Barista

Mugg and Bean
03.2023 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Delivery Driver

Mugg and Bean
04.2023 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Kept detailed records of deliveries and money received from customers.

Casual Worker

Debonairs Pizza
12.2021 - 01.2022
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained productive, efficient approach to all tasks.

Education

N2 - Plumbing

Northlink College
Belhar, Cape Town

Graphic Design Bridging Course - Graphic Design

Learn to Earn
Khayelitsha, Cape Town

Grade 12 -

Ntsonkotha Senior Secondary
Ladyfrere, Eastern Cape

Skills

Professional telephone etiquette

References

  • Linda Mtshambela, Manager, (+27) 79 132 9758
  • Sonnet Ruthven, Manager, (+27) 84 511 1387

Educationallevel

  • 05/01/22, Belhar – Cape Town, N2 in Plumbing, Northlink College
  • 01/01/18, Khayelitsha- Cape Town, Graphic Design Bridging Course, Learn to Earn
  • 01/01/16, Ladyfrere – Eastern Cape, Grade 12, Ntsonkotha Senior Secondary

Interests

Drawings

Sports

Music

Additional Information

Code C drivers license

Timeline

Delivery Driver

Mugg and Bean
04.2023 - 04.2024

Barista

Mugg and Bean
03.2023 - Current

Casual Worker

Debonairs Pizza
12.2021 - 01.2022

N2 - Plumbing

Northlink College

Graphic Design Bridging Course - Graphic Design

Learn to Earn

Grade 12 -

Ntsonkotha Senior Secondary

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PHUMLANI LESLY NGENELWABarista