Drawings
PHUMLANI LESLY NGENELWA
Barista
Khayelitsha
Summary
Versatile and dynamic, with a proven track record at Mugg and Bean, I excel in beverage preparation and exceptional customer service. Known for enhancing customer satisfaction and fostering loyalty through creative solutions and a professional demeanor, I've significantly contributed to team success and efficiency. My adeptness in communication and coffee machinery positions me as a valuable asset to any team.
Overview
3
3
years of professional experience
6058
6058
years of post-secondary education
Work History
Barista
Mugg and Bean
03.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Delivery Driver
Mugg and Bean
04.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Kept detailed records of deliveries and money received from customers.
Casual Worker
Debonairs Pizza
12.2021 - 01.2022
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient approach to all tasks.
Education
N2 - Plumbing
Northlink College
Belhar, Cape TownGraphic Design Bridging Course - Graphic Design
Learn to Earn
Khayelitsha, Cape TownGrade 12 -
Ntsonkotha Senior Secondary
Ladyfrere, Eastern CapeSkills
Professional telephone etiquette
Writing
Decision making
Communication
Excellent memory
Retail management
Exceptional customer service
Beverage preparation
Fluent in Language
Friendly and outgoing
Performance improvement
Graphic design
Opening and closing duties
Cash Handling
Coffee machinery
Sales expertise
Food preparation and safety
Professional demeanor
Adaptive and creative
Foam art
Ordering procedures
References
- Linda Mtshambela, Manager, (+27) 79 132 9758
- Sonnet Ruthven, Manager, (+27) 84 511 1387
Educationallevel
- 05/01/22, Belhar – Cape Town, N2 in Plumbing, Northlink College
- 01/01/18, Khayelitsha- Cape Town, Graphic Design Bridging Course, Learn to Earn
- 01/01/16, Ladyfrere – Eastern Cape, Grade 12, Ntsonkotha Senior Secondary
Interests
Sports
Music
Additional Information
Code C drivers license
Timeline
Delivery Driver
Mugg and Bean
04.2023 - 04.2024
Barista
Mugg and Bean
03.2023 - Current
Casual Worker
Debonairs Pizza
12.2021 - 01.2022
N2 - Plumbing
Northlink College
Graphic Design Bridging Course - Graphic Design
Learn to Earn
Grade 12 -
Ntsonkotha Senior Secondary