Summary
Overview
Work History
Education
Skills
References
Educationallevel
Interests
Additional Information
Timeline
Barista

PHUMLANI LESLY NGENELWA

Barista
Khayelitsha

Summary

Versatile and dynamic, with a proven track record at Mugg and Bean, I excel in beverage preparation and exceptional customer service. Known for enhancing customer satisfaction and fostering loyalty through creative solutions and a professional demeanor, I've significantly contributed to team success and efficiency. My adeptness in communication and coffee machinery positions me as a valuable asset to any team.

Overview

3
3
years of professional experience
6058
6058
years of post-secondary education

Work History

Barista

Mugg and Bean
03.2023 - Current
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Delivery Driver

Mugg and Bean
04.2023 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Kept detailed records of deliveries and money received from customers.

Casual Worker

Debonairs Pizza
12.2021 - 01.2022
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained productive, efficient approach to all tasks.

Education

N2 - Plumbing

Northlink College
Belhar, Cape Town

Graphic Design Bridging Course - Graphic Design

Learn to Earn
Khayelitsha, Cape Town

Grade 12 -

Ntsonkotha Senior Secondary
Ladyfrere, Eastern Cape

Skills

Professional telephone etiquette

Writing

Decision making

Communication

Excellent memory

Retail management

Exceptional customer service

Beverage preparation

Fluent in Language

Friendly and outgoing

Performance improvement

Graphic design

Opening and closing duties

Cash Handling

Coffee machinery

Sales expertise

Food preparation and safety

Professional demeanor

Adaptive and creative

Foam art

Ordering procedures

References

  • Linda Mtshambela, Manager, (+27) 79 132 9758
  • Sonnet Ruthven, Manager, (+27) 84 511 1387

Educationallevel

  • 05/01/22, Belhar – Cape Town, N2 in Plumbing, Northlink College
  • 01/01/18, Khayelitsha- Cape Town, Graphic Design Bridging Course, Learn to Earn
  • 01/01/16, Ladyfrere – Eastern Cape, Grade 12, Ntsonkotha Senior Secondary

Interests

Drawings

Sports

Music

Additional Information

Code C drivers license

Timeline

Delivery Driver

Mugg and Bean
04.2023 - 04.2024

Barista

Mugg and Bean
03.2023 - Current

Casual Worker

Debonairs Pizza
12.2021 - 01.2022

N2 - Plumbing

Northlink College

Graphic Design Bridging Course - Graphic Design

Learn to Earn

Grade 12 -

Ntsonkotha Senior Secondary
PHUMLANI LESLY NGENELWABarista