Phumla Sihlali
Bramley Park
Overview
20
20
years of professional experience
Work History
Supervisor - EPWP Internship Program
City of Ekurhuleni
Alberton
10.2023 - Current
- Conducting and managing investigations, processing council land lease applications, and overseeing renewals
- Ensuring all lease applications and agreements align with regulatory and municipal compliance standards
- Drafting and submitting comprehensive reports on property matters to relevant stakeholders
- Preparing and reviewing property-related documents in adherence to municipal laws and regulations
Claims Officer
The Property Practitioners Regulatory Authority/Estate Agency Affairs Board
10.2012 - 07.2021
- Administered and evaluated claims under the EAA Act, transitioning to the Property Practitioners Act
- Investigated claims, identified risks, and drafted terms of reference for the claims committee
- Prepared, presented, and documented claims for the claims committee and executive board review
- Conducted legal research, calculated interest, verified quantum, and ensured compliance with legislation
- Managed section 27 applications, prepared advisory submissions, and generated periodic and annual reports
- Processed claims using SAP systems, liaising with stakeholders, finance teams, and legal professionals
- Provided litigation support during civil and criminal proceedings related to fidelity fund claims
- Acted as a claims manager, ensuring operational continuity and adherence to performance standards
Legal Officer
Estate Agency Affairs Board (the Board/EAAB)
06.2012 - 10.2012
- Processed complaints against estate agents under the Estate Agents Affairs Act (EAA Act 112 of 1976)
- Assessed complaints for jurisdictional alignment with the EAA Act and board regulations
- Investigated complaints and conducted disciplinary investigations in accordance with relevant laws and amendments
- Mediated disputes, drafted legal documents, and compiled comprehensive reports and case statistics
- Presented and prosecuted cases under the EAA Act, providing guidance and referring non-jurisdictional matters
- Resolved whistleblower and inspection reports while offering feedback on EAA Act and Property Practitioners Act compliance
Legal Secretary
Estate Agency Affairs Board
06.2011 - 03.2012
- Provided legal and administrative support to Legal Officers, streamlining workload and reporting to management
- Implemented systems for record management, ensuring accurate documentation for disciplinary meetings
- Prepared disciplinary packs, tracked legal queries, and ensured timely resolution of complaints
- Drafted legal reports, maintained schedules, and managed complaint allocations in compliance with regulations
- Processed summons, coordinated hearings, and liaised with clients, sheriffs, and legal representatives
- Assessed complaints outside EAA Act jurisdiction, offering legal advice on various legal matters
- Prepared inspection reports for executive review and coordinated board member induction sessions
Internal Marker
Estate Agency Affairs Board - Education Department
06.2011 - 03.2019
- Evaluated and marked board examinations for the Property Regulatory Authority
- Compiled and submitted detailed reports on examination outcomes and assessments
Over 60 oral exams
Estate Agency Affairs Board; Education Department
06.2011 - 01.2020
- Conducted examination interviews for property practitioners aged 60 and above
- Assessed qualifications and compliance of senior property practitioners through structured interviews
Office Manager
HS Toni Attorneys, Louis Craig
09.2010 - 11.2010
- Managed office operations, including file creation, documentation filing, and records organization
- Attended court proceedings, provided legal advice, and prepared correspondence and legal opinions
- Scheduled and managed calendars, drafted legal documents, and coordinated conference calls
- Practiced in diverse legal areas, including family law, contracts, delict, property, and estate administration
Tutor (Constitution, Education Legislation, Policies and Regulations Course)
Wits Education Campus
05.2009 - 11.2009
- Tutored education students on constitutional rights to education and related legal frameworks
- Provided guidance on the South African Schools Act, education policies, and labor legislation
- Delivered insights into case law impacting education laws and employment practices
- Evaluated and graded assignments, ensuring adherence to academic and legislative standards
Call Centre Supervisor
Plus 94 Research (Pty) Ltd
01.2009 - 03.2009
- Supervised call center operations, ensuring efficient workflow and service quality
- Managed research agents, ensuring data integrity, collection, storage, and timely delivery to management
- Ensured corporate regulatory compliance with labor legislation, supporting the B-BBEE agenda
- Led staff training, compliance briefs, and performance management initiatives
- Drafted and monitored company policies, aligning with labor legislation and organizational goals
Practical Studies (Prevention of Illegal Evictions)
Wits Law Clinic
01.2008 - 10.2008
- Provided legal consultations and advice to walk-in and existing clients
- Opened case files, drafted legal documents, pleadings, and briefs, and took statements
- Assessed qualifications for free legal advice and initiated case openings
- Submitted written and verbal reports to supervisor on case progress and developments
- Provided legal advice and training in various areas of law, including property and lease law
- Advised clients on property law, constitutional rights, and the Prevention of Illegal Evictions Act
- Addressed contract law issues related to evictions and bank-repossessed properties
- Drafted pleadings under attorney supervision and recorded client statements
Team Leader, Assistant Organizer, Volunteer
Wits Volunteer Programme (WCCO) & Church Voluntary Work
01.2005 - 10.2008
- Contributed to the Walk the Talk charity program
- Tutored high school students in various subjects
- Painted and renovated a crèche in Diepsloot
- Participated in the Wits Food Program, supporting local communities
- Volunteered at Twilight Children's Home, providing tutoring, meals, and library organization
- Assisted at Ethembeni Children's Home with educational and recreational activities
- Supported Nazareth AIDS Hospice through various volunteer initiatives
Vocational Work
Duncan Oak Inc.
12.2007
- Gained practical experience through vacation work with Derek Milne
- Conducted legal research, client communication, and file management across multiple legal areas
- Managed litigation and drafted contracts in contracts, delict, corporate, insurance, and civil law
- Drafted various contracts, managed client correspondence, and supported practice management
Timeline
Supervisor - EPWP Internship Program
City of Ekurhuleni
10.2023 - Current
Claims Officer
The Property Practitioners Regulatory Authority/Estate Agency Affairs Board
10.2012 - 07.2021
Legal Officer
Estate Agency Affairs Board (the Board/EAAB)
06.2012 - 10.2012
Legal Secretary
Estate Agency Affairs Board
06.2011 - 03.2012
Internal Marker
Estate Agency Affairs Board - Education Department
06.2011 - 03.2019
Over 60 oral exams
Estate Agency Affairs Board; Education Department
06.2011 - 01.2020
Office Manager
HS Toni Attorneys, Louis Craig
09.2010 - 11.2010
Tutor (Constitution, Education Legislation, Policies and Regulations Course)
Wits Education Campus
05.2009 - 11.2009
Call Centre Supervisor
Plus 94 Research (Pty) Ltd
01.2009 - 03.2009
Practical Studies (Prevention of Illegal Evictions)
Wits Law Clinic
01.2008 - 10.2008
Vocational Work
Duncan Oak Inc.
12.2007
Team Leader, Assistant Organizer, Volunteer
Wits Volunteer Programme (WCCO) & Church Voluntary Work
01.2005 - 10.2008
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