Phumla Kraai
Student Administrator
Pretoria
Summary
Diligent Student Administrator with over a year of experience in university administration offices. Manages a comprehensive database containing student personal, academic, and financial information, effectively communicates with various stakeholders to support students' progression towards graduation. Known for meticulous attention to detail when tracking student progress. Recognized for responsibility, adaptability, and maintaining high levels of integrity. Consistently reliable and diplomatic, with a strong commitment to ethical practices. A team player who demonstrates patience, empathy, and a person-centered approach. Methodical and organized in managing administrative tasks.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Student Administrator
South African College of Applied Psychology
06.2023 - Current
- Administered student records, creating and distributing records of academic performance to student and parents.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Served as a liaison between students, parents, faculty, and administrators to resolve issues effectively and maintain positive relationships among stakeholders.
- Improved communication between students and administration by implementing a user-friendly online platform for submitting queries and requests.
- Maintained confidentiality of sensitive student information while adhering to relevant data protection regulations during daily tasks.
- Reduced wait times at administrative offices through implementation of an efficient appointment scheduling system.
- Supported academic advising efforts by maintaining up-to-date records on student progress towards degree completion requirements.
- Provided comprehensive assistance to prospective students during the application process, ensuring a seamless transition into the institution.
- Enhanced student satisfaction by efficiently addressing concerns and providing timely solutions.
- Assisted with general facility and office management.
- Served as liaison between parents and students.
- Met with parents of prospective students to discuss student needs and school offerings.
Front Desk Receptionist
South African College of Applied Psychology
08.2022 - 06.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Resolved customer problems and complaints.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist Volunteer
The South African College of Applied Psychology
05.2021 - 08.2022
- Resolved minor issues that arose at the reception desk quickly and effectively before escalating them to higher authorities when necessary.
- Developed strong rapport with clients through consistent friendly interactions at the reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Part - Time Chef
Nkosibatho Cuisine
1 2016 - 01.2019
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Education
High School Diploma -
Kambaku Private School
Thabazimbi, South Africa 04.2014 - 04.2017
Higher certificate in Counselling and Communication Skills -
The South African College of Applied Psychology
Pretoria, South Africa 01.2019 - Current
Skills
- Coordination of weekly / termly tasks
- Excellent interpersonal and communication skills
- Excellent language skills
- Excellent computer literacy
- Ability to observe, monitor, collect and record student data
- Time management skills and the ability to prioritize tasks
- Academic Planning
- Student Program Coordination
- Faculty Management
- Enrollment Management
- Attendance monitoring
- Academic administration
- Records Management
- Process Improvements
- Strong Work Ethic
- Multitasking Abilities
- Decision-Making
- Active Listening
- Organizational Skills
- Administrative Staff Coordination
Personal Information
- Date of Birth: 11/03/99
- Nationality: South African
- Marital Status: Single
Languages
English
Afrikaans
Zulu
Xhosa
Sepedi
Setswana
Sesotho
References
- Carryn Hamerse- 084 587 3132
- Nomsa Mohloki- 072 844 7021
Timeline
Student Administrator
South African College of Applied Psychology
06.2023 - Current
Front Desk Receptionist
South African College of Applied Psychology
08.2022 - 06.2023
Front Desk Receptionist Volunteer
The South African College of Applied Psychology
05.2021 - 08.2022
Higher certificate in Counselling and Communication Skills -
The South African College of Applied Psychology
01.2019 - Current
High School Diploma -
Kambaku Private School
04.2014 - 04.2017
Part - Time Chef
Nkosibatho Cuisine
1 2016 - 01.2019
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