PHUMLA DYASI-MAMA
East London
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Experienced Waitress Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality. Resourceful Lodge Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, operational management, and budgeting. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Namhleli Trading cc
Komga
12.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Created detailed reports on the performance of individual departments within operations.
Waitres
Oakmont Country Club
Oakmont
06.2022 - 12.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
Captain Waiter
Heritage Palms Golf and Country Club
Fort Myers
10.2018 - 09.2021
- Greeted guests and provided them with menus.
- Assigned seating arrangements for guests.
- Ensured a smooth flow of service in the restaurant.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Monitored the quality of food preparation and presentation before serving to customers.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Maintained adequate inventory levels of beverages, condiments, and other supplies necessary for restaurant operations.
Lodge Manager
Hluma Lodge
Mbizana
11.2015 - 11.2017
- Scheduled and coordinated daily staff meetings to ensure all team members were informed of current operations.
- Developed and implemented policies and procedures to improve operational efficiency and customer service.
- Maintained accurate records of hotel occupancy, revenue, expenses, payroll.
- Managed housekeeping staff by setting tasks, monitoring progress, providing guidance, resolving issues.
- Organized promotional events to increase brand awareness and attract new customers.
- Negotiated contracts with vendors for services such as catering or maintenance work.
- Provided support during peak times by assisting front desk personnel with guest requests.
Hotel Trainee
Edge Lodge
EAST LONDON
06.2014 - 12.2015
- Provided customer service to guests by responding to inquiries and complaints in a professional manner.
- Organized and maintained guest check-in and check-out procedures.
- Assisted with housekeeping tasks such as cleaning guest rooms, changing linens, and stocking supplies.
- Performed routine maintenance duties around the hotel premises.
- Assisted kitchen staff with basic food preparation activities such as cutting vegetables or plating dishes.
- Maintained accurate records of room availability for each day of operation.
- Responded promptly to any requests from guests regarding special needs or requests during their stay.
Education
ND: Hospitality Management - Cuinary, Food And Beverage
Walter Sisulu University
Butterworth, Eastern Cape05-2015
High School Diploma -
Vuli Vali High School
Butterworth, SA11-2009
Skills
- Marketing
- Health and safety compliance
- Performance reporting
- Performance monitoring
- Production
- Incidents management
- Guest relations management
- Housekeeping supervision
- Menu development
- Hotel operations
- Multitasking
- Problem-solving aptitude
- Promotional campaigns
Accomplishments
- Nominated for Employee of the month
- Got consumer award certificate
- Recognized as a first class employee
Languages
Xhosa
First Language
English
Advanced (C1)
C1
Certification
- National Diploma Certificate
- National Senior Certificate
- Preliminary wine course certificate
- Drivers Licence
Timeline
Operations Manager
Namhleli Trading cc
12.2022 - Current
Waitres
Oakmont Country Club
06.2022 - 12.2022
Captain Waiter
Heritage Palms Golf and Country Club
10.2018 - 09.2021
Lodge Manager
Hluma Lodge
11.2015 - 11.2017
Hotel Trainee
Edge Lodge
06.2014 - 12.2015
- National Diploma Certificate
- National Senior Certificate
- Preliminary wine course certificate
- Drivers Licence
ND: Hospitality Management - Cuinary, Food And Beverage
Walter Sisulu University
High School Diploma -
Vuli Vali High School
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