Phumelele Petronella Makhanya

I started as cashier in April 2005 got promoted to became a front end Supervisor from 2009 until 2015 got promoted again and became a Cash office clerk until I resigned.

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Maintained organized cash drawer, ensuring proper cash handling procedures.
• Assisted customers with product inquiries, enhancing overall shopping experience.
• Collaborated with team members to streamline checkout operations during peak hours.
• Trained new staff on register operation and customer service best practices.
• Implemented inventory checks to minimize stock discrepancies and improve accuracy.
• Resolved customer complaints promptly, fostering positive store relationships and loyalty.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.