Summary
Overview
Work History
Education
Skills
References
Additional Information
Networking events, traveling, public speaking, hiking and outdoor activities, coding and web design.
Work Availability
Timeline
Generic
Phumelele Faith Mazibuko

Phumelele Faith Mazibuko

Sales And Service Agent
Johannesburg

Summary

I was a Banking consultant with 8 years of professional work experience in the financial Industry. I have strong knowledge and understanding of Financial Services Legislation, FAIS Act, FICA/AML, POCA, NCA, TCF. I strive to utilize my education and experience to gain more knowledge in a well-established organization that will provide ample opportunities for me to expand my skills, capabilities and knowledge by learning new skills and improving on my weaknesses. I see myself succeeding and helping in sustaining the image of the company. Well-qualified risk management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Real Estate Agent

Lofty Properties
09.2021 - Current
  • Assisting Home owner and buyer with property sale, Property management and maintenance.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
  • Assisted first-time homebuyers in navigating complex real estate process, guiding them from pre-approval to closing
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients
  • Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online

Middle Market Customer Service Management

FNB
03.2015 - 01.2024
  • Working on resolving issues for banking customers on cheque, credit and loan accounts, Verify Customer's validity for Fraud and high-risk prevention, Ensure that policies, methodologies, legislations, processes and frameworks are adhered to, Prepare and analyze financial statements, budgets, and forecasts, Proficient in using customer service software and CRM system, Manage a team of customer service representatives to ensure excellent customer service delivery, Booking appointments for customers who would like to visit the branch, Ensure compliance with accounting principles and regulations, Conduct performance evaluations and provide feedback to team members, as an assistant manager, Oversee and manage the financial operations of the company Actively contributed to structured information sharing meetings, fostering relationships with internal stakeholders, Develop and implement customer service policies and procedures, Identified opportunities aligned with FNB's corporate strategy in collaboration with corporate bankers, Ensure retention & growth of customer base, Analyze the needs of customer & complaints, Collaborate with other departments to resolve customer issues and improve overall customer experience, Train and onboard new customer service representatives, Monitor customer service metrics and provide regular reports to upper management, Handle escalated customer inquiries and complaints in a timely and professional manner, Collaborate with other departments to optimize financial performance, Resolving customer complaints and escalating as necessary within agreed turnaround time, Provide financial reports and recommendations to senior management, Conduct financial analysis to identify trends and opportunities for improvement, Understand own key performance indicators and understand how to track and improve own performance with personal development plans.
  • Managed complex negotiations with high-profile clients successfully, securing mutually beneficial agreements that contributed significantly to revenue growth goals.
  • Achieved sales targets through effective territory management and strategic planning.

Call Centre Agent

Cell C
05.2014 - 03.2015
  • Customer service at telecommunications, Effectively Monitored controls for high-risk Act (FICA, NCA, FAIS, etc.) to ensure compliance is met before a successful Sim Swap, Statements billings, Logging cases, managing more than 59 customer calls per day.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Resolved problems, improved operations and provided exceptional service
  • Gained strong leadership skills by managing projects from start to finish
  • Applied effective time management techniques to meet tight deadlines
  • Proved successful working within tight deadlines and a fast-paced environment
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively

Admin Clerk

Massmart
07.2010 - 02.2011
  • Consolidation, Data capturing, Account reconciliation
  • Increased efficiency by streamlining filing systems and organizing important documents
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information

Education

Coding for Software development skills - Software Development

She Codes
Online
02.2024 - Current

Customer Risk Management (NQF Level 5) -

Novia One Group
Johannesburg
02.2021 - 09.2021

Intro to Pc -

Thubalethu FET College
Johannesburg
01.2010 - 12.2010

Grade 12 (NQF Level 5) -

Matseliso Secondary School
Soweto
01.2005 - 01.2009

Skills

Critical Thinking

References

Available on request

Additional Information

I have ventured into the Tech industry currently taking short courses in coding and webdesign, I am an aspiring software developer.

Networking events, traveling, public speaking, hiking and outdoor activities, coding and web design.

-I believe in attending networking events for the purposes of socializing and building connections that will lead to more growth in opportunities and clientell.

-Traveling, hiking and doing outdoor activities helps refresh my mind and to recharge for my mental health, I enjoy experiencing different cultures and adjusting to new environment and calculating the risks it comes with.

-I enjoy sharing my knowledge and experience for the purpose of encouraging,motivating and bringing hope to the next person.

-I have started learning coding and I am enjoying building systems from scratch I also appreciate the way coding challenges thinking.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Coding for Software development skills - Software Development

She Codes
02.2024 - Current

Real Estate Agent

Lofty Properties
09.2021 - Current

Customer Risk Management (NQF Level 5) -

Novia One Group
02.2021 - 09.2021

Middle Market Customer Service Management

FNB
03.2015 - 01.2024

Call Centre Agent

Cell C
05.2014 - 03.2015

Admin Clerk

Massmart
07.2010 - 02.2011

Intro to Pc -

Thubalethu FET College
01.2010 - 12.2010

Grade 12 (NQF Level 5) -

Matseliso Secondary School
01.2005 - 01.2009
Phumelele Faith MazibukoSales And Service Agent