Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Phumelele Nzama

Assistant General Manager
Camperdown
Phumelele Nzama

Summary

I am a dynamic and passionate Leader with a proven track record at City Lodge Hotels, excelling in strategic planning and team leadership. Enhanced customer satisfaction through effective problem resolution and implemented training programs that boosted employee performance. Skilled in staff development and fostering relationships, driving operational efficiency, guest satisfaction and loyalty.

I'm driven to leading my team with one common goal purely for success, ensuring growth is created when I see the potential in my team members.

Overview

11
years of professional experience
2
Languages

Work History

City Lodge Hotels, Road Load Umhlanga

Assistant General Manager
07.2024 - Current

Job overview

  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Handled cash accurately and prepared deposits.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Resolved problems promptly to elevate customer approval.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.

The Capital Hotels and Apartments

Front Office Manager
05.2022 - 11.2023

Job overview

Capital Hotels and Apartments

Assistant Front Office Manager
04.2020 - 04.2022

Job overview

The Fairmont Zimbali Resort

Front Office Supervisor
05.2019 - 03.2020

Job overview

Brahman Hills

Conference Coordinator
09.2018 - 04.2019

Job overview

Onomo Hotel

Front Office Supervisor
01.2018 - 08.2018

Job overview

The Oyster Box

Front Office Shiftleader
09.2015 - 06.2017

Job overview

The Oyster Box

Receptionist
09.2014 - 05.2017

Job overview

Education

The International Hotel School
Durban

Higher Diploma from Hospitality Management
03.2016

University Overview

Pietermaritzburg Girls' High School
Pietermaritzburg

Matriculated
12.2006

University Overview

Skills

Strategic planning skill

References

References

Ayanda Masemola (City Lodge Hotels, Road Lodge)

0315807200/ 0832944821 - General Manager

Michelle Ronnie (The Capital Zimbali) 082 696 1429-

Then Front Office Manager: Current Assistant General Manager

Joseph Mgobhozi (Fairmont Zimbali

Resort) 072 617 3695/ 084 838 3497- Rooms Division Manager: Current GM at Gateway Hotel

Timeline

Assistant General Manager
City Lodge Hotels, Road Load Umhlanga
07.2024 - Current
Front Office Manager
The Capital Hotels and Apartments
05.2022 - 11.2023
Assistant Front Office Manager
Capital Hotels and Apartments
04.2020 - 04.2022
Front Office Supervisor
The Fairmont Zimbali Resort
05.2019 - 03.2020
Conference Coordinator
Brahman Hills
09.2018 - 04.2019
Front Office Supervisor
Onomo Hotel
01.2018 - 08.2018
Front Office Shiftleader
The Oyster Box
09.2015 - 06.2017
Receptionist
The Oyster Box
09.2014 - 05.2017
The International Hotel School
Higher Diploma from Hospitality Management
Pietermaritzburg Girls' High School
Matriculated

Similar Profiles

  • Lungile Fortunate Dlamini

    Lungile Fortunate DlaminiLungile Fortunate Dlamini

    Assistant General Manager at Road Lodge UmhlangaAssistant General Manager at Road Lodge Umhlanga

    View Profile
  • Kornelia Kondja

    Kornelia KondjaKornelia Kondja

    Financial Controller at City Lodge HotelsFinancial Controller at City Lodge Hotels

    View Profile
  • Sergio Manuel Alcina Pupo

    Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo

    Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection

    View Profile
Phumelele NzamaAssistant General Manager