PHUMELELE NGWENYA
ADMINISTRATOR
Rustenburg
Summary
Dynamic Administrative Manager with a proven track record at NRB HOLDINGS PTY-LTD, enhancing office efficiency through process improvements and exceptional staff management. Skilled in Microsoft Office Suite and customer service, I successfully streamlined operations, reduced costs, and fostered a collaborative work environment, driving team productivity and satisfaction.
Overview
9
9
years of professional experience
Work History
Administrative Manager
NRB HOLDINGS PTY-LTD
07.2024 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Met department budgets by monitoring and reporting on office expenses.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Enhanced communication channels within organization by implementing new internal messaging system.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.
- Initiated green office program, reducing waste and promoting recycling among staff.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Reduced operational costs by overseeing transition to energy-efficient office equipment.
- Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
- Enhanced organizational efficiency, leading transition to cloud-based data management system.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed bi-weekly payroll for [Number] employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Negotiated and executed contracts on behalf of department.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Verified customer information for orderly, up-to-date online systems.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Manager
BE LOUNGE
10.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Supervisor
VAN TUKA LOUNGE
01.2019 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Waitress
Soshanguve Shisanyama
02.2017 - 12.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
ZAMA HIGH SCHOOL
Newcastle, South Africa 04.2001 -
Skills
Office supervision
Documentation and control
Office management
Administrative support
Schedule management
Customer service management
Recordkeeping and reporting
Microsoft Office Suite
Staff management
Payroll control
Organization
Payroll and budgeting
Process improvement
Developing policies and procedures
Human resources
Timeline
Administrative Manager
NRB HOLDINGS PTY-LTD
07.2024 - Current
Manager
BE LOUNGE
10.2022 - 07.2024
Supervisor
VAN TUKA LOUNGE
01.2019 - 10.2022
Waitress
Soshanguve Shisanyama
02.2017 - 12.2018
High School Diploma -
ZAMA HIGH SCHOOL
04.2001 -