PHUMELELE NGWENYA
ADMINISTRATOR
Rustenburg
Summary
Dynamic Administrative Manager with a proven track record at NRB HOLDINGS PTY-LTD, enhancing office efficiency through process improvements and exceptional staff management. Skilled in Microsoft Office Suite and customer service, I successfully streamlined operations, reduced costs, and fostered a collaborative work environment, driving team productivity and satisfaction.
Overview
9
9
years of professional experience
Work History
Administrative Manager
NRB HOLDINGS PTY-LTD
07.2024 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Met department budgets by monitoring and reporting on office expenses.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Enhanced communication channels within organization by implementing new internal messaging system.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.
- Initiated green office program, reducing waste and promoting recycling among staff.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
- Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Reduced operational costs by overseeing transition to energy-efficient office equipment.
- Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
- Enhanced organizational efficiency, leading transition to cloud-based data management system.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed bi-weekly payroll for [Number] employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Negotiated and executed contracts on behalf of department.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Streamlined office operations, significantly reducing paperwork processing time by implementing digital document management systems.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Verified customer information for orderly, up-to-date online systems.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Manager
BE LOUNGE
10.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Supervisor
VAN TUKA LOUNGE
01.2019 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Waitress
Soshanguve Shisanyama
02.2017 - 12.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma -
ZAMA HIGH SCHOOL
Newcastle, South Africa 04.2001 -
Skills
Office supervision
Timeline
Administrative Manager
NRB HOLDINGS PTY-LTD
07.2024 - Current
Manager
BE LOUNGE
10.2022 - 07.2024
Supervisor
VAN TUKA LOUNGE
01.2019 - 10.2022
Waitress
Soshanguve Shisanyama
02.2017 - 12.2018
High School Diploma -
ZAMA HIGH SCHOOL
04.2001 -