Phumelele Gama
Customer Service Agent
Durban South
Summary
Customer Service representative with 16 years of working experience. An enthusiastic, efficient and experienced worker who pays close attention to details. Possesses excellent interpersonal, communication skills and has the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well motivating, a productive team and thrives in highly pressurized and challenging working environments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer service agent and team leader
Mango Airlines
01.2007 - 01.2021
- Collaborated with team members to develop innovative solutions for complex customer problems
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases
- Fostered positive work environment through active participation in team-building activities and initiatives
- Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints
Customer Service Agent
South African Airways
01.2006 - 01.2007
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Collaborated with team members to develop innovative solutions for complex customer problems.
Au-Pair
01.2002 - 01.2005
- Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about world around them.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
- Contributed to positive atmosphere within home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Coordinated playdates with other families to encourage socialization among children under my care.
Education
Alison (Online) Diploma -
Alison
Online 02.2024 - 02.2024
Udemy (Online) Certificate -
Udemy
Online 06.2023 - 06.2023
N5 Certificate -
Nosa College
Richards Bay 06.2022 - 09.2022
Certificate -
University of The Witswaterands
Johannesburg 02.2018 - 09.2018
Certificate -
KIB Computers Training Centre
Durban 05.2005 - 06.2005
National Senior Certificate -
Amanzimtoti High School
Durban 01.1998 - 11.2001
Skills
Friendly
Conflict Management
Staying up to date with new systems/legislation applicable in the industry
Attending customer queries
Reconciliation of invoices/payments
Communication skills
Time management
File management
Ability to follow policies/procedures
Ability to work in team/team player
Efficient
Professional
Consistent
Friendly
References
- Vegeshen Pillay, Mango Airlines, Station Manager, 082 922 3829, vegeshenpillay@flymango.com
- Yole Stock, Mango Airlines, Supervisor, 083 601 9549, yolestock@flymango.com
Timeline
Alison (Online) Diploma -
Alison
02.2024 - 02.2024
Udemy (Online) Certificate -
Udemy
06.2023 - 06.2023
N5 Certificate -
Nosa College
06.2022 - 09.2022
Certificate -
University of The Witswaterands
02.2018 - 09.2018
Customer service agent and team leader
Mango Airlines
01.2007 - 01.2021
Customer Service Agent
South African Airways
01.2006 - 01.2007
Certificate -
KIB Computers Training Centre
05.2005 - 06.2005
Au-Pair
01.2002 - 01.2005
National Senior Certificate -
Amanzimtoti High School
01.1998 - 11.2001