Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phumelele Gama

Customer Service Agent
Durban South

Summary

Customer Service representative with 16 years of working experience. An enthusiastic, efficient and experienced worker who pays close attention to details. Possesses excellent interpersonal, communication skills and has the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well motivating, a productive team and thrives in highly pressurized and challenging working environments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer service agent and team leader

Mango Airlines
01.2007 - 01.2021
  • Collaborated with team members to develop innovative solutions for complex customer problems
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases
  • Fostered positive work environment through active participation in team-building activities and initiatives
  • Supported cross-functional teams in developing strategies to enhance customer experience across various touchpoints

Customer Service Agent

South African Airways
01.2006 - 01.2007
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Collaborated with team members to develop innovative solutions for complex customer problems.

Au-Pair

01.2002 - 01.2005
  • Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about world around them.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Promoted healthy eating habits by preparing nutritious meals and snacks for children.
  • Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
  • Contributed to positive atmosphere within home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Coordinated playdates with other families to encourage socialization among children under my care.

Education

Alison (Online) Diploma -

Alison
Online
02.2024 - 02.2024

Udemy (Online) Certificate -

Udemy
Online
06.2023 - 06.2023

N5 Certificate -

Nosa College
Richards Bay
06.2022 - 09.2022

Certificate -

University of The Witswaterands
Johannesburg
02.2018 - 09.2018

Certificate -

KIB Computers Training Centre
Durban
05.2005 - 06.2005

National Senior Certificate -

Amanzimtoti High School
Durban
01.1998 - 11.2001

Skills

Friendly

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References

  • Vegeshen Pillay, Mango Airlines, Station Manager, 082 922 3829, vegeshenpillay@flymango.com
  • Yole Stock, Mango Airlines, Supervisor, 083 601 9549, yolestock@flymango.com

Timeline

Alison (Online) Diploma -

Alison
02.2024 - 02.2024

Udemy (Online) Certificate -

Udemy
06.2023 - 06.2023

N5 Certificate -

Nosa College
06.2022 - 09.2022

Certificate -

University of The Witswaterands
02.2018 - 09.2018

Customer service agent and team leader

Mango Airlines
01.2007 - 01.2021

Customer Service Agent

South African Airways
01.2006 - 01.2007

Certificate -

KIB Computers Training Centre
05.2005 - 06.2005

Au-Pair

01.2002 - 01.2005

National Senior Certificate -

Amanzimtoti High School
01.1998 - 11.2001
Phumelele GamaCustomer Service Agent