Phumelela Ndobo
Business Solutions Executive
Centurion
Summary
With over 20 years of experience in the ICT industry, I am a seasoned business executive and client experience enthusiast. My expertise includes client relationship management, people and technology management, financial acumen, and general management. I am passionate about driving digital innovation and modernizing key Enterprise Systems, Business Process Automation, Data Platforms and Analytics, IT Managed Services, Systems Integration, and IT Architecture Modernisation. Throughout my career, I have consistently delivered exceptional results in digital and technology innovation, including application integration, development, business process automation, data analytics, and unified communications & collaboration. I have successfully led project teams across various market segments and played a crucial role in startup project delivery teams. As a reliable long-term solution sales strategist, I excel at connecting critical use-cases with technology and desired business outcomes. My extensive experience in diverse industry verticals allows me to bring versatility to driving forward-thinking solutions to fruition.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
PRINCIPAL SPECIALIST: SOLUTIONS & DELIVERY
FALCORP TECHNOLOGIES
12.2023 - Current
- Fostered Solutions Sales Pipeline Growth by forging new opportunities within untapped markets
- Crafted and implemented a robust Solution Delivery Framework, enhancing operational efficiency
- Drove Digital Platforms sales, driving market expansion initiatives
- Created strategic alliances with key Technology Partners, unlocking valuable synergistic outcomes
- Articulated complex Systems Integration and Digital Solutions Engagements to clients
- Engaged with C-Suite executives, advocating for transformative Digital Enablement solutions
- Diversified technology platform adoption across various sectors beyond telecommunications.
BUSINESS EXECUTIVE TECHNOLOGY
+ONEX
09.2022 - 11.2023
- Met and exceeded divisional revenue target.
- Led a team of business development and client relationship experts, driving growth and network expansion
- Pioneered pipeline development for Technology services, including Unified Communications and IT Managed Services, through strategic value proposition packaging
- Directed high-stakes engagements with +OneX's strategic clients, broadening the spectrum of services from Unified Communications to CyberSecurity, Cloud Solutions, and more
- Articulated value proposition of comprehensive IT Services Management, advocating for CyberSecurity and Cloud Services, End-User Computing, virtual application delivery, advanced DevOps practices, and Software Development Squads.
REGIONAL SALES DIRECTOR - GAUTENG
IOCO (PART OF EOH GROUP)
09.2021 - 09.2022
- Spearheaded sales initiatives targeting the mid-market sector, excluding strategic accounts
- Excelled in cross-functional selling of diverse technology solutions within the segment
- Led the mid-size market segment strategy across various industry verticals
- Achieved new business targets in the mid-market space
- Held executive responsibility for key Business Units within the Group
- Conducted comprehensive individual and group account planning
- Drove sales focus on cutting-edge solutions including Digital Innovation, Cybersecurity, Enterprise Applications, Data and Analytics, OSS/BSS modernization, Robotic Process Automation, Data Platforms, Analytics, IT Managed Services, and Systems Integration.
CLUSTER EXECUTIVE
IOCO DIGITAL (PART OF EOH GROUP)
08.2020 - 08.2021
- Drove strategic alignment across Digital Division and iOCO Group's Lines of Business to optimize synergy
- Championed in-year revenue targets through proactive facilitation and achievement strategies
- Enhanced client engagement and satisfaction by guiding delivery teams in effective relationship management
- Oversaw and managed the Region's sales pipeline, maintaining regular progress reviews and updates
- Adhered to strict Governance protocols for RFP responses, ensuring compliance and quality
- Maintained up-to-date Account Plans and CRM records, reflecting current strategies and interactions
- Monitor and control the Debtors' book to stay within set financial thresholds
- Lead Sales Training programs to elevate team competencies and performance
- Drive market penetration for key solutions: Data and Analytics, OSS/BSS modernization, Robotics Process Automation, Data Platforms, IT Managed Services, and Systems Integration.
BU & SOLUTION DELIVERY HEAD
CORNASTONE ENTERPRISE SYSTEMS (PART OF EOH GROUP)
01.2019 - 07.2020
- P&L management, driving accountability for line-of-business performance
- Strategized resource capability development across key service delivery domains: software development, data analytics, and service delivery management
- Championed profitable project execution, enhancing project management methodologies for optimal outcomes
- Pioneered solution coverage expansion, focusing on Digital Innovation, Robotics Process Automation, Data Platforms and Analytics, IT Managed Services, and Systems Integration.
CONTRACTOR: EXECUTIVE, NETWORK OPERATIONS
TELKOM
06.2018 - 12.2018
- Management of KPI attainment, aligning performance metrics with overarching business goals for strategic coherence
- Drove operational efficiency with a robust network management strategy, optimizing system performance
- Enhanced customer care operations by providing critical network support, ensuring high service standards
- Managed budgeting and business case execution with precision, underpinning financial and operational success
- Oversaw project delivery, ensuring timely completion and adherence to quality benchmarks.
GROUP HEAD: OPERATIONS
OPECS (CONSULTING STARTUP)
01.2018 - 05.2018
- Managed OPECS Professional Services Programmes, ensuring strategic oversight and robust development of operational frameworks
- Expertly directed budget allocation and resource planning, driving efficient implementation of organizational plans
- Demonstrated exceptional people leadership skills, fostering a culture of excellence and team growth
- Successfully negotiated lease agreements, contributing to the solid establishment of corporate structures across three regions.
SENIOR MANAGER: CLIENT IMPLEMENTATIONS & SUPPORT
MTN
04.2016 - 12.2017
- Led Fulfillment & Assurance for SME, and transitioning to lead Client Implementations across all EBU segments post-restructure
- Expertise in managing client solution implementations including MPLS, Unified Communications (UC), Access, and Hosting services
- Served as the primary client liaison for high-level escalations, guaranteeing resolution and maintaining client satisfaction
- Oversaw the Project Management Office (PMO) operations, enhancing efficiency and project delivery
- Directed solution engineering teams, fostering innovation and ensuring the deployment of robust client solutions.
EXECUTIVE: TELKOM BUSINESS MOBILE - CUSTOMER SUPPORT & OPERATIONS
TELKOM
04.2013 - 03.2016
- Managed after-sales support for Telkom Business Mobile, enhancing customer satisfaction and retention
- Drove operational initiatives and streamlined client onboarding processes for optimal efficiency
- Led a high-performing Business Analysis Team, ensuring the effective deployment of sales tools
- Managed the entire Order to Activation cycle, ensuring a seamless experience for business mobile clients
- Oversaw both Forward and Reverse Logistics Operations, maintaining inventory integrity and customer trust
- Directed Sales Administration Support, improving the overall sales process and support infrastructure
- Coordinated the planning and execution of Indoor and Customer Premise Network Solutions, delivering tailored connectivity.
SENIOR MANAGER: FULFILMENT & ASSURANCE SUPPORT
TELKOM
06.2009 - 03.2013
- Managed implementation of Customer Care & Support Framework, enhancing client satisfaction and service efficiency
- Developed and executed a strategic Call Centre Resourcing Model, optimizing workforce allocation and operational excellence
- Led the design and implementation of a state-of-the-art Contact Centre Platform, driving technological advancement and customer engagement
- Streamlined Fulfilment & Assurance processes, ensuring seamless service delivery and robust quality assurance
- Enhanced support capabilities through the integration and management of BSS/OSS tools, improving system interoperability and data management
- Successfully established and directed a Service Operations Centre, delivering exceptional 2nd Tier Consumer Customer Support and incident resolution
- Orchestrated the planning and deployment of advanced Support Tools within Customer Care Environments, fostering a culture of continuous improvement and innovation.
MANAGER: SOLUTION SUPPORT
VODACOM
04.2008 - 05.2009
- Supported mobile data offerings, catering to both corporate clients and individual consumers
- Oversaw integration and performance of 3rd-party and converged solutions for a diverse clientele
- Established and directed third-line support protocols for corporate mobile solutions and retail products
- Expertly managed service delivery, ensuring exceptional customer experiences.
IT SERVICES MANAGER
TONGAAT HULETT DEVELOPMENTS (FORMERLY MORELAND)
04.2007 - 03.2008
- Managed Application Support and Service Desk operations, ensuring high-quality user experiences
- Oversaw ICT Infrastructure Management, maintaining robust and efficient systems
- Coordinated with Managed Service Providers to deliver seamless IT services
- Acted as a pivotal Internal Client Support Interface, fostering strong stakeholder relationships
- Directed 2nd Line ICT Infrastructure Services Support, guaranteeing advanced technical assistance
- Implemented Change and Release Management Functions to enhance system stability and innovation.
SERVICE MANAGER
INTERNET SOLUTIONS
07.2004 - 03.2007
- Service Manager with a focus on premier customer relations and Service Level Management
- Vigilant custodian of Incident Management, ensuring prompt resolution and customer satisfaction
- Proactive initiator of Problem Management processes to mitigate and prevent recurring issues
- Skilled in overseeing Change Management processes, guaranteeing seamless service transitions
- Champion of Configuration Management, maintaining system integrity and operational excellence
- Key communicator for technical updates and high-priority incident reports to the customer base
- Expert in delivering precise service performance analysis to drive continuous improvement
- Orchestrator of SLA Review Meetings, ensuring service commitments are met and exceeded
- Provided comprehensive reports and reviews of the Customer Services Portfolio.
SUPPORT SERVICES CONSULTANT
DERIVCO
04.2002 - 06.2004
- Delivered 2nd tier support for global e-commerce platforms, ensuring seamless operations
- Conducted continuous systems monitoring to maintain optimal performance
- Managed timely CRM system updates, contributing to enhanced customer management
- Executed rigorous system testing to uphold and improve system reliability
- Resolved system failures through proactive incident handling
- Fostered strong client relationships through proactive communication and support.
COMMUNICATIONS CENTRE
DIMENSION DATA
07.2000 - 02.2002
- Fulfilled role of being the primary customer communication point
- Executed first-level troubleshooting, rapidly identifying and resolving issues
- Logged incidents, maintaining accurate records for analysis and resolution
- Performed follow-up and escalation, guaranteeing timely intervention
- Coordinated incident allocation, effectively distributing tasks for efficient resolution
- Conducted system monitoring to maintain operational excellence.
Education
BCOM (IS & ECONOMICS) -
Rhodes University
POST-GRADUATE DIPLOMA IN TELECOMMUNICATIONS & INFORMATION POLICY (HONOURS LEVEL) - undefined
University of South Africa
MBA - undefined
University of the Free State Business School
CONVERGED NETWORK STRATEGY PROGRAMME - undefined
Institute for Technology Strategy & Innovation North-West University
06.2008 - 05.2009
ITIL FOUNDATION - undefined
APMG International
08.2016 - 05.2016
ITIL INTERMEDIATE - undefined
APMG International
07.2017 - 05.2017
Skills
Project Management Office (PMO)
Business Development
Ms Office Suite
People Management
Presentation Skills
Forecasting & CRM
Written & Verbal Communication
Business Process Optimization
Business Continuity
IT Service Management
Change Management & Innovation
Systems Integration
ICT Infrastructure Budgeting
Business Analysis
Corporate Governance
BSS/OSS Principles And Modernisation
Business Consulting
ITIL Framework
Cybersecurity Frameworks
IT Architecture
ETOM Framework
Communication
Accomplishments
- CORNASTONE DIGITAL BU TURNAROUND FROM -R500 PBIT TO +R9,5M BETWEEN FY19 AND FY20
- IOCO DIGITAL FY21 SALES TARGET OF R435M MET
- +ONEX ON TARGET UC&C PORTFOLIO ON TARGET FOR THE FY23 (R258M)
- R180M MULTI-YEAR TCV DEAL - LARGE TELCO
- IOCO DIGITAL MAR 2021 CEO CHAMPIONS AWARD
- INTERNET SOLUTIONS DEC 2005 BEST MBA STUDENT - STRATEGY
- UFS BUSINESS SCHOOL APR 2016 BEST MBA STUDENT - BUSINESS CONDITIONS (MACRO ECONOMIC ANALYSIS)
Personal Information
Driving License: Code B
Languages
English
IsiXhosa
Afrikaans
IsiZulu
Timeline
PRINCIPAL SPECIALIST: SOLUTIONS & DELIVERY
FALCORP TECHNOLOGIES
12.2023 - Current
BUSINESS EXECUTIVE TECHNOLOGY
+ONEX
09.2022 - 11.2023
REGIONAL SALES DIRECTOR - GAUTENG
IOCO (PART OF EOH GROUP)
09.2021 - 09.2022
CLUSTER EXECUTIVE
IOCO DIGITAL (PART OF EOH GROUP)
08.2020 - 08.2021
BU & SOLUTION DELIVERY HEAD
CORNASTONE ENTERPRISE SYSTEMS (PART OF EOH GROUP)
01.2019 - 07.2020
CONTRACTOR: EXECUTIVE, NETWORK OPERATIONS
TELKOM
06.2018 - 12.2018
GROUP HEAD: OPERATIONS
OPECS (CONSULTING STARTUP)
01.2018 - 05.2018
ITIL INTERMEDIATE - undefined
APMG International
07.2017 - 05.2017
ITIL FOUNDATION - undefined
APMG International
08.2016 - 05.2016
SENIOR MANAGER: CLIENT IMPLEMENTATIONS & SUPPORT
MTN
04.2016 - 12.2017
EXECUTIVE: TELKOM BUSINESS MOBILE - CUSTOMER SUPPORT & OPERATIONS
TELKOM
04.2013 - 03.2016
SENIOR MANAGER: FULFILMENT & ASSURANCE SUPPORT
TELKOM
06.2009 - 03.2013
CONVERGED NETWORK STRATEGY PROGRAMME - undefined
Institute for Technology Strategy & Innovation North-West University
06.2008 - 05.2009
MANAGER: SOLUTION SUPPORT
VODACOM
04.2008 - 05.2009
IT SERVICES MANAGER
TONGAAT HULETT DEVELOPMENTS (FORMERLY MORELAND)
04.2007 - 03.2008
SERVICE MANAGER
INTERNET SOLUTIONS
07.2004 - 03.2007
SUPPORT SERVICES CONSULTANT
DERIVCO
04.2002 - 06.2004
COMMUNICATIONS CENTRE
DIMENSION DATA
07.2000 - 02.2002
BCOM (IS & ECONOMICS) -
Rhodes University
POST-GRADUATE DIPLOMA IN TELECOMMUNICATIONS & INFORMATION POLICY (HONOURS LEVEL) - undefined
University of South Africa
MBA - undefined
University of the Free State Business School
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