Phophi Mafanedza Ivy
Admin Clerk &Customer Service
Cosmo City
Summary
Detailed oriented administrator adept at making critical decisions, managing dealing and conducting team reviews. With expertise i analysis and quantitative problem-solving skills,dedicated to company growth and improvements. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
4
4
Languages
Work History
CUSTOMER SERVICE AND CASHIER
GOLD RUSH
Gauteng
03.2016 - 12.2018
- Maintain a positive, empathetic and professional attitude towards customers at all time
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Loading credits on players cards and customer DRGT pay-outs
- Welcome customers and answering their questions helping them locate items and providing advice or recommendations
- Operating scanners, scales, cash register and other electronics
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Public Administration Trainee
Department of Health
Limpopo
03.2016 - 09.2018
- Company Overview: Tshilidzini Regional Hospital
- Assist with registering new patients
- Assisting with registering visits for patients and discharge patient on system
- Assisting with attending related queries
- Assist with making proper arrangements for section
- Records submitted files
- Filling and retrieving files
- Receiving incoming calls and outgoing calls
- Interviewing new and existing patients to obtain required personal information and medical history
- Navigate management system to find and update health records
- Communicate pressing information to healthcare professionals using standard channels
- Adapted to shifting priorities to support team of health workers
- Carried out ad-hoc documentation, communication and administrative functions
- Followed data confidentiality measures to secure healthcare user information
- Tshilidzini Regional Hospital
- Improved organization-wide efficiency by identifying bottlenecks in workflow processes and recommending appropriate solutions.
- Completed daily logs for management review.
Revenue Office
Department of Health
03.2016 - 09.2018
- Company Overview: Tshilidzini Regional Hospital
- Assisting with updating debtors register and making follow-up with patients before sending claims to all private insurances
- Assisting with billing of all services rendered to patients before preparing patients bills
- Register new patients, register visit for patients and discharge
- Assisting with capture revenue transaction in financial hospital system and reconciling of debtors accounts
- Produced financial statements and prepared for billing procedures
- Tshilidzini Regional Hospital
Logistics Office
Department of Health
Limpopo
03.2016 - 09.2018
- Company Overview: Tshilidzini Regional Hospital
- Assist with allocation of housing to tenants
- Follow up on debt for housing
- Assist in preparing monthly tenants register and facility register
- Assist with completion of lease agreement forms
- Assist with updating tenants register and facility register
- Tshilidzini Regional Hospital
Transport Office
Department of Health
Limpopo
03.2016 - 09.2018
- Company Overview: Tshilidzini Regional Hospital
- Issuing transport requisition form to the officials who want to use government vehicles
- Issuing trip authority forms to officials
- Assist Officials to complete trip authority register
- Registering drivers information on the trip authority register
- Assist with issuing cards and trip authority forms
- Updating assets register
- Assist with comparing log sheet and petrol slips
- Inspection of the Government vehicles before handing over the vehicle to the officials
- Assist in allocation of motor vehicle to the officials
- Issuing car keys, toll cards and fuel cards to the driver
- Assist with checking service maintenance of government vehicle
- Updating trip authority register
- Assist officials to complete a logbooks
- Tshilidzini Regional Hospital
Registry Office
Department of Health
Limpopo
03.2016 - 09.2018
- Company Overview: Tshilidzini Regional Hospital
- Assist with opening files for Leave, Personal, Development, Remuneration, Injury on duty
- Receive letters, application for position
- Assist with maintaining files
- Assist with responsibility of handling of secret postal articles
- Keep register such as stamps, mails and certified mail etc
- Tshilidzini Regional Hospital
Education
National Diploma - Public Management
Vhembe TVET College
South AfricaGrade 12 -
Tshilala Secondary School
South AfricaTshakhwilo Trading Enterprise
Security (Grade EDC&B 04.2001 -
Skills
Timeline
CUSTOMER SERVICE AND CASHIER
GOLD RUSH
03.2016 - 12.2018
Public Administration Trainee
Department of Health
03.2016 - 09.2018
Revenue Office
Department of Health
03.2016 - 09.2018
Logistics Office
Department of Health
03.2016 - 09.2018
Transport Office
Department of Health
03.2016 - 09.2018
Registry Office
Department of Health
03.2016 - 09.2018
Tshakhwilo Trading Enterprise
04.2001 -
National Diploma - Public Management
Vhembe TVET College
Grade 12 -
Tshilala Secondary School
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