Hi, I’m
Phomolo Nthabeleng Tjale
10 Viljoen Street , Ext 13 ,The Orchards
Summary
A proactive and results-oriented professional with a solid foundation in marketing and extensive experience in sales and event coordination. Adept at understanding client needs, delivering tailored solutions, and exceeding organizational objectives through effective communication and relationship-building skills.
Overview
5
Languages
12
years of professional experience
Work History
Haval Menlyn
New Car Sales Executive
06.2024 - Current
Job overview
- Assessed customer needs through active listening and effective questioning techniques.
- Presenting suitable vehicle based on those needs
- Building relationships with potential buyers and meeting dealership targets
- Advised customers on vehicle financing options and dealership promotions to enhance sales opportunities
- Conducted vehicle inspections and ensured vehicles were clean and well-presented for customer viewings
- Collaborated with marketing team to implement promotional campaigns aimed at increasing new car sales
- Followed up with customers post-sale to ensure satisfaction and address any concerns
- Monitored competitors' offerings and pricing to maintain competitive advantage in the Pretoria market
- Customized sales presentations to align with individual client preferences and requirements in Pretoria's competitive automotive market
- Analyzed local market trends and customer feedback to recommend inventory adjustments and enhance dealership sales strategy
- Developed referral networks through community engagement and customer relationship management to expand dealership clientele
Thandanani Drop-Inn Centre
Event/Project Co-Ordinator
10.2023 - 09.2024
Job overview
- Daily monitoring & support for Substance Abuse Department
- Organize community Outreach & events
- Planned, organized, and executed community outreach events focused on drug and substance abuse awareness among children and youth
- Coordinated educational workshops, school visits, and rehabilitation support programs for children from disadvantaged backgrounds
- Collaborated with social workers, counselors, schools, and community leaders to ensure effective program delivery
- Managed project timelines, budgets, and resources to ensure successful implementation of initiatives
- Liaised with donors, sponsors, and stakeholders to secure funding and support for events and programs
- Supervised volunteers and support staff during events and ongoing projects
- Developed event materials, including schedules, presentations, and awareness campaigns
- Maintained accurate records of attendance, activities, and program outcomes
- Monitored and evaluated project impact, preparing reports for management and funders
- Ensured compliance with child protection policies and organizational guidelines
OutSurance
Client Care Advisor
12.2020 - 03.2023
Job overview
- Responsible to UP-Sell existing policies
- Meeting deadlines & Target
- Advised clients on aftersales services and maintenance packages to enhance customer satisfaction and retention
- Coordinated with service departments to schedule vehicle maintenance and repairs in a timely manner
- Provided personalized assistance to clients during vehicle servicing, ensuring a positive customer experience
- Handled customer inquiries and resolved issues promptly to maintain high client satisfaction levels
- Maintained detailed records of customer interactions and vehicle service history using CRM tools
- Organized client follow-ups and loyalty programs to foster long-term relationships and repeat business
- Understanding customer needs to deliver personalized client care and ensure a satisfying sales experience
- Building and maintaining strong relationships with potential buyers to achieve dealership sales targets
Cape Union Mart (Poetry)
Sales Person
08.2018 - 08.2019
Job overview
- Open & close cash register
- Assisting customers with purchases & different types of payment methods
- Conducted vehicle inspections and ensured vehicles were clean and well-presented for customer viewings
- Followed up with customers post-sale to ensure satisfaction and address any concerns
- Customized sales presentations to align with individual client preferences and requirements in Pretoria's competitive automotive market
- Collaborated with marketing team to implement promotional campaigns aimed at increasing new car sales
- Monitored competitors' offerings and pricing to maintain competitive advantage in the Pretoria market
- Analyzed local market trends and customer feedback to recommend inventory adjustments and enhance dealership sales strategy
- Developed referral networks through community engagement and customer relationship management to expand dealership clientele
- Monitored competitors' offerings and pricing to maintain competitive advantage in the Pretoria market
Inspect SA Inspection Services
Personal Assistant (PA)
02.2015 - 01.2018
Job overview
- Manage queries & Organizing meetings
- Manage manager's diary & taking minutes
- Coordinated complex schedules and appointments to optimize manager’s time and priorities in a high-pressure environment
- Prepared detailed briefing notes and managed correspondence to ensure seamless communication between departments and external stakeholders
- Organized travel arrangements, including accommodation and transportation, to support efficient business operations
- Handled confidential information with discretion and professionalism to maintain trust and compliance with company policies
- Liaised between senior management and clients to facilitate smooth communication and prompt resolution of inquiries
- Managed office supplies and resources, ensuring adequate stock levels and cost-effective procurement
- Handled confidential information with discretion and professionalism to maintain trust and compliance with company policies
- Liaised between senior management and clients to facilitate smooth communication and prompt resolution of inquiries
- Managed office supplies and resources, ensuring adequate stock levels and cost-effective procurement
Discovery Life (Eight Edition)
Financial Advisor
01.2014 - 03.2014
Job overview
- Assist clients plan for both short-term & long-term insurance such as Education expenses, Life cover & Funeral plan
- Developed personalized financial plans for clients, incorporating insurance, investment, and retirement strategies to meet individual goals
- Analyzed clients' financial status, risk tolerance, and future needs to provide tailored financial advice and product recommendations
- Built and maintained strong client relationships through consistent follow-up, client education, and service excellence in Pretoria
- Collaborated with insurance providers and financial institutions to offer clients competitive products and solutions
- Monitored market trends and regulatory changes impacting financial products, advising clients accordingly to optimize their portfolios
- Conducted seminars and workshops within the community to improve financial literacy and expand the client base
Education
Tshwane University of Technology
National Diploma from Marketing
01-2018
Pro-Arte Alphen Park
Matric
01-2011
Skills
Ms Office
Interpersonal skills
Punctual
Diligent
Communication Skills
Accomplishments
- Consistently achieved and exceeded monthly new car sales targets in the competitive Pretoria market by understanding customer needs and presenting tailored vehicle options.
- Built and maintained strong relationships with potential buyers, resulting in a high rate of repeat and referral business that expanded dealership clientele.
- Advised customers on financing options and dealership promotions, enhancing sales opportunities and increasing overall dealership revenue.
- Collaborated with marketing teams to implement innovative promotional campaigns, contributing to a measurable increase in new car sales.
- Monitored and analyzed local market trends and competitor pricing to adjust sales strategies and maintain a competitive advantage in Pretoria.
Personal Information
- Date of Birth: 15 October 1993
- Gender: Female
- Nationality: African
- Driving License: Code 08
Timeline
New Car Sales Executive
Haval Menlyn
06.2024 - Current
Event/Project Co-Ordinator
Thandanani Drop-Inn Centre
10.2023 - 09.2024
Client Care Advisor
OutSurance
12.2020 - 03.2023
Sales Person
Cape Union Mart (Poetry)
08.2018 - 08.2019
Personal Assistant (PA)
Inspect SA Inspection Services
02.2015 - 01.2018
Financial Advisor
Discovery Life (Eight Edition)
01.2014 - 03.2014
Pro-Arte Alphen Park
Matric
Tshwane University of Technology
National Diploma from Marketing