Phomolo Monotoe
Experienced In Sales, Service & People Management
Johannesburg
Summary
Year 2019 - 2022 I was part of Manco (Regional Management Team) running with a number of Key Performance Indicators together with the Area Manager, completed Mentorship Program aimed at enhancing Personal and professional skills for career development purposes. Very proficient in excel and data
analytics. Exell in Sales and people Management. Best described as having high
ideals and a desire to serve humanity, a Perfectionist, Meticulous in handling detail,
Methodical in approach to activities. I am Analytical and Adaptive, thorough in
building solid foundation through Fact and Logic
Overview
10
10
years of professional experience
Work History
Associate
First National Bank
07.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Local Sales and Service Manager
FNB Boom Street
06.2024 - Current
- Driving revenue growth through identifying and utilising opportunities.
- Driving the broader Customer Journey in the Local Market through effective Customer Experience/Interactions within the different branches.
- Planning and coordination of Local Market ecosystem, proactive sales initiatives.
- Manage team performance in achieving business objectives.
- Build working relationships amongst teams and functional lines to enhance work delivery, collaboration, and innovation.
Growth Specialist
FNB Retail Sales
03.2022 - 05.2024
- Track Control and Influence Sales activities
- Reviewing and evaluating data from a variety of perspectives.
- Rolling out and managing campaigns within the area.
- Providing sales support efficiencies.
- Sales coaching to management and frontline.
- Translate strategies to actionable goals.
- Manage personal development.
Branch Delivery Sale & Service Team Leader
FNB Dobsonville Branch
01.2022 - 02.2022
- Provide sales support efficiencies to ensure customer retention.
- Drive and encourage self-development for direct reports to improve product knowledge.
- Monitor and manage customer complaints resolution.
- Track, control, and influence sales.
Sales & Service Team Leader
FNB Maponya Mall Branch
09.2021 - 02.2022
- Provide sales support efficiencies to ensure customer retention.
- Drive and encourage self-development for direct reports to improve product knowledge.
- Monitor and manage customer complaints resolution.
- Track, control, and influence sales.
- Relive for Branch Controller in the Node
Sales, Service and Transact Team Leader
FNB PARKTOWN
02.2019 - 09.2021
- Provide sales support efficiencies to ensure customer retention.
- Drive and encourage self-development for direct reports to improve product knowledge.
- Monitor and manage customer complaints resolution.
- Track, control, and influence sales.
Multi-skilled E
FNB RANDFONTEIN
02.2018 - 02.2019
- ADTs and ATM maintenance.
- Transactional Teller.
- Sales and Service.
- Migration and Digital Banking Assist.
- Administration.
Letsema
FNB LENASIA
02.2017 - 01.2018
- ADTs and ATM maintenance.
- Transactional Teller.
- Sales and Service.
- Migration and Digital Banking Assist.
- Administration.
Sales Agent
Circle Finance
07.2015 - 08.2016
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Capture and record loan applications.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Certificate of Higher Education - Banking and Intermediary Services
Milpark Business School
Skills
Track, control, and influence sales activities
Custom Section
9608105017082
References
- Israel Levi, Channel Management Head, +27827382568
- Keith Naicker, Channel Management Head, +27737980374
- Lihle Qwelani, Local Market Manager, +27605261889
- Navashan Pillay, Business Development Specialist, +27813233204
- Nkosinathi Ntshalintshali, Local Market Manager, +27645346879
- Keneth Makaya Njara, Local Market Manager, +27615421291
Accomplishments
Created Template used for tracking Transact - Rolled out for Gauteng South West using Excell.
Timeline
Associate
First National Bank
07.2025 - Current
Local Sales and Service Manager
FNB Boom Street
06.2024 - Current
Growth Specialist
FNB Retail Sales
03.2022 - 05.2024
Branch Delivery Sale & Service Team Leader
FNB Dobsonville Branch
01.2022 - 02.2022
Sales & Service Team Leader
FNB Maponya Mall Branch
09.2021 - 02.2022
Sales, Service and Transact Team Leader
FNB PARKTOWN
02.2019 - 09.2021
Multi-skilled E
FNB RANDFONTEIN
02.2018 - 02.2019
Letsema
FNB LENASIA
02.2017 - 01.2018
Sales Agent
Circle Finance
07.2015 - 08.2016
Certificate of Higher Education - Banking and Intermediary Services
Milpark Business School
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