Summary
Overview
Work History
Education
Skills
Custom Section
References
Accomplishments
Timeline
Generic

Phomolo Monotoe

Experienced In Sales, Service & People Management
Johannesburg

Summary

Year 2019 - 2022 I was part of Manco (Regional Management Team) running with a number of Key Performance Indicators together with the Area Manager, completed Mentorship Program aimed at enhancing Personal and professional skills for career development purposes. Very proficient in excel and data
analytics. Exell in Sales and people Management. Best described as having high
ideals and a desire to serve humanity, a Perfectionist, Meticulous in handling detail,
Methodical in approach to activities. I am Analytical and Adaptive, thorough in
building solid foundation through Fact and Logic

Overview

10
10
years of professional experience

Work History

Associate

First National Bank
07.2025 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Local Sales and Service Manager

FNB Boom Street
06.2024 - Current
  • Driving revenue growth through identifying and utilising opportunities.
  • Driving the broader Customer Journey in the Local Market through effective Customer Experience/Interactions within the different branches.
  • Planning and coordination of Local Market ecosystem, proactive sales initiatives.
  • Manage team performance in achieving business objectives.
  • Build working relationships amongst teams and functional lines to enhance work delivery, collaboration, and innovation.

Growth Specialist

FNB Retail Sales
03.2022 - 05.2024
  • Track Control and Influence Sales activities
  • Reviewing and evaluating data from a variety of perspectives.
  • Rolling out and managing campaigns within the area.
  • Providing sales support efficiencies.
  • Sales coaching to management and frontline.
  • Translate strategies to actionable goals.
  • Manage personal development.

Branch Delivery Sale & Service Team Leader

FNB Dobsonville Branch
01.2022 - 02.2022
  • Provide sales support efficiencies to ensure customer retention.
  • Drive and encourage self-development for direct reports to improve product knowledge.
  • Monitor and manage customer complaints resolution.
  • Track, control, and influence sales.

Sales & Service Team Leader

FNB Maponya Mall Branch
09.2021 - 02.2022
  • Provide sales support efficiencies to ensure customer retention.
  • Drive and encourage self-development for direct reports to improve product knowledge.
  • Monitor and manage customer complaints resolution.
  • Track, control, and influence sales.
  • Relive for Branch Controller in the Node

Sales, Service and Transact Team Leader

FNB PARKTOWN
02.2019 - 09.2021
  • Provide sales support efficiencies to ensure customer retention.
  • Drive and encourage self-development for direct reports to improve product knowledge.
  • Monitor and manage customer complaints resolution.
  • Track, control, and influence sales.

Multi-skilled E

FNB RANDFONTEIN
02.2018 - 02.2019
  • ADTs and ATM maintenance.
  • Transactional Teller.
  • Sales and Service.
  • Migration and Digital Banking Assist.
  • Administration.

Letsema

FNB LENASIA
02.2017 - 01.2018
  • ADTs and ATM maintenance.
  • Transactional Teller.
  • Sales and Service.
  • Migration and Digital Banking Assist.
  • Administration.

Sales Agent

Circle Finance
07.2015 - 08.2016
  • Built exceptional customer satisfaction by delivering friendly service.
  • Consistently achieved or surpassed sales targets.
  • Capture and record loan applications.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Education

Certificate of Higher Education - Banking and Intermediary Services

Milpark Business School

Skills

Track, control, and influence sales activities

Reviewing and evaluating data

Rolling out, and managing, campaigns

Providing sales support efficiencies

Sales coaching

Translate strategies into actionable goals

Manage personal development

Customer retention

Maintenance on self-development

Monitor and manage customer complaints, resolution

Branch Funtions (Telling, Sales Advisor, Digital banking etc)

Target achievement

Sales Leadership

Sales reporting

Relationship Management

Communication effectiveness

MS office

Custom Section

9608105017082

References

  • Israel Levi, Channel Management Head, +27827382568
  • Keith Naicker, Channel Management Head, +27737980374
  • Lihle Qwelani, Local Market Manager, +27605261889
  • Navashan Pillay, Business Development Specialist, +27813233204
  • Nkosinathi Ntshalintshali, Local Market Manager, +27645346879
  • Keneth Makaya Njara, Local Market Manager, +27615421291

Accomplishments

Young Leadership recognition in 2019.

Created Template used for tracking Transact - Rolled out for Gauteng South West using Excell.

Created Branch cash up template currently piloted in 4 KZN Branches using Excell.

Timeline

Associate

First National Bank
07.2025 - Current

Local Sales and Service Manager

FNB Boom Street
06.2024 - Current

Growth Specialist

FNB Retail Sales
03.2022 - 05.2024

Branch Delivery Sale & Service Team Leader

FNB Dobsonville Branch
01.2022 - 02.2022

Sales & Service Team Leader

FNB Maponya Mall Branch
09.2021 - 02.2022

Sales, Service and Transact Team Leader

FNB PARKTOWN
02.2019 - 09.2021

Multi-skilled E

FNB RANDFONTEIN
02.2018 - 02.2019

Letsema

FNB LENASIA
02.2017 - 01.2018

Sales Agent

Circle Finance
07.2015 - 08.2016

Certificate of Higher Education - Banking and Intermediary Services

Milpark Business School

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Phomolo MonotoeExperienced In Sales, Service & People Management