Phomolo Kgalapa
Junior Software Developer
Pretoria,Gauteng
Summary
Focused on further developing acquired skills by learning from top teams and completing development projects. Successful at using programming technologies such as Java, C#, Python and SQL to develop code. Disciplined and reliable professional with excellent critical thinking skills, problem-solving abilities, a strong work ethic and an ability to work well within teams or independently in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Intern
University of Pretoria
Pretoria
07.2023 - Current
- Answer incoming calls from customers or prospects and re-route them to appropriate personnel.
- Update customer records in databases ensuring accuracy of information.
- Coordinate communication between departments and external parties via the newly introduced SMAX query system.
- Gaining valuable experience in Student Support Services.
- Assist with special projects supporting sales and marketing campaigns.
Head Waitress
Aandklas
Pretoria
04.2021 - 10.2022
- Provided exceptional customer service to ensure repeat business from customers.
- Resolved customer complaints in a professional manner while upholding company policies.
- Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
- Implemented new initiatives designed to enhance overall guest experience at the restaurant.
- Trained new wait staff team members in proper procedures and important standards of establishment.
Sales Representative
Stock Market Dynamics
Pretoria
02.2022 - 02.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
Administrative Assistant
University of Pretoria
Pretoria
04.2019 - 06.2020
- Provided administrative support to lecturers, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
Education
BSc(Hons) Human Physiology - Health Sciences
05.2022
- Ability to interpret and present statistical findings to inform decision-making and research.
- Qualitative and quantitative research techniques, enhancing the ability to contribute effectively to scientific investigations.
BSc Human Physiology, Genetics And Psychology - Health Sciences
04.2021
- GeneUP Member (Academics Officer)
- Possess a unique blend of knowledge that spans from the molecular mechanisms within cells to the complexities of human behavior and cognition.
Skills
- Programming Languages: Java, C#, SQL
- Team Collaboration
- Administrative Tasks
- Upselling Techniques
- Sales Techniques
- Analytical Thinking and Problem Solving
- Strong Interpersonal and Communication Skills
- Report Writing Skills
Affiliations
- Small Business Owner (2019 - present)
- Part of the ALX Africa Software Engineering training programme
Certification
- Introduction to Java, Sololearn - 2023
- Java Intermediate, Sololearn - 2023
- Introduction to C#, Sololearn - 2023
- Introduction to SQL, Sololearn - 2023
Timeline
Administrative Intern - University of Pretoria
07.2023 - Current
Sales Representative - Stock Market Dynamics
02.2022 - 02.2022
Head Waitress - Aandklas
04.2021 - 10.2022
Administrative Assistant - University of Pretoria
04.2019 - 06.2020
University of Pretoria - BSc(Hons) Human Physiology, Health Sciences
University of Pretoria - BSc Human Physiology, Genetics And Psychology, Health Sciences
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