Phoki J Seforo

Work with District Manager and rest of team to plan a tailored approach to meeting targets within the district.
•Work with the support of District Manager to implement Quality improvement plans to meet expected program performance.
•Monitor and review the implementation and progress of the programme work plan in conjunction with relevant stakeholders in absence of clinical mentor.
• Track changes in QIPs using run charts
• Ensure comprehensive completion of clinical data on clinical forms to ensure less than 5 % of files have missing clinical information.
•Ensure tick sheets and other capturing tools are utilized to compile accurate daily, weekly and monthly reports for the district manager on work conducted.
•Review HTS register to ensure accurate completion and adherence to guidelines
•Work with DQIA and team to ensure that data quality issues are addressed within 24 hours
•Collate daily data for tracker and provide to District Manager.
•Support District Manager, demand creation and linkage staff in stakeholders engagements or meetings with clinical expertise required.
•Management of drugs and commodities as per Pharmacy SOP in keeping with DOH guidelines and good Pharmacy practices: and monitor quality improvement and organizational projects.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.
• Improved operations through consistent hard work and dedication.
• Developed team communications and information for meetings.
• Collaborated with team members to achieve target results.
• Monitored company inventory to keep stock levels and databases updated.
• Used Microsoft Word and other software tools to create documents and other communications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Supervision and leadership of facility-based staff and Outreach Teams
• Support to Facility Managers in tracking performance against daily targets for HIV and TB case-finding, treatment linkage and retention in care
• Monitoring performance against targets and mentorship of HST direct service delivery (DsD) facility staff and Outreach Teams
• Conduct visits to Siyenza facilities with representatives of the Centers for Disease Control and Prevention (CDC) and visits to Phuthuma sites with officials from the Department of Health (DoH)
• Develop quality improvement plans and monitor implementation thereof
• Support and monitor the implementation of patient-tracking and referral systems
• Ensure adherence to standard operating procedures, guidelines and processes by supervising activities
• Support and assess facility and Outreach Team staff to build capacity in and strengthen HIV and TB service delivery
• Organise outreach activities, and plan daily activities in the facility and in the community
• Assess data and information for planning, mapping of outreach activities, supply-chain management, and decision-making
• Conduct baseline assessments to develop quality improvement plans and implement corrective actions in the following areas: Independent Quality Control (IQC), Stepwise Process for Improving the Quality of HIV Rapid Testing (SPI-RT), viral load suppression, skills audits, e.g. Nurse-initiated Management of Antiretroviral Therapy (NIMART), Adult Primary Care (APC), TIER.Net audits, Ideal Clinic benchmarking, pharmacy assessment, Central Chronic Medicine Dispensing and Distribution (CCMDD), HIV Testing Services (HTS) missed opportunity audits, Site Improvement Monitoring System (SIMS), Adolescent- and Youth-friendly Services (AYFS), prevention of mother-to-child transmission of HIV (PMTCT) cascade
• Conduct HTS in the facility and co-ordinate Outreach Teams' HTS activities for hard-to-reach populations
• Conduct ART initiation in the facility and co-ordinate Outreach Teams' Universal Test and Treat (UTT) activities in the community
• Support the training and mentoring programme in line with the project's clinical strategy, and support the facility in analysis of their own performance data
• Strengthen links between the Community Health Workers and facility staff
• Build and maintain partnerships with all internal and external stakeholders, including the District Department of Health, community bodies and civil society groups
• Support the establishment of the PHC Facility Committee and capacity-building for its members
• Facilitate timeous submission of reports, e.g. DsD, Siyenza, index contact testing, outreach, AYFS, case management, Isoniazid Preventive Therapy (IPT), CCMDD, Synchronised National Communication in Health SyNCH)
• Market CCMDD external pick-up points in communities
• Support the roll-out of National Adherence Guidelines and implementation of the district's differentiated care plans
• Assist with the establishment of support groups and adherence clubs, and oversee the community-based organisations implementing these programmes from the facility.

Responsible for the review, planning, and coordinating of clinical measures management across district

Provided leadership and support in establishing Quality Performance Initiatives.

Analyzed performance rates, identified barriers to improvement of performance rates.

Developed quality and process improvement strategies to improve the quality and efficiency of care.

Work with District Manager and rest of team to plan a tailored approach to meeting targets within the district.
Work with the support of District Manager to implement Quality improvement plans to meet expected program performance.
•Monitor and review the implementation and progress of the programme work plan in conjunction with relevant stakeholders in absence of clinical mentor.
• Track changes in QIPs using run charts
• Ensure comprehensive completion of clinical data on clinical forms to ensure less than 5 % of files have missing clinical information.
•Ensure tick sheets and other capturing tools are utilized to compile accurate daily, weekly and monthly reports for the district manager on work conducted.
•Review HTS register to ensure accurate completion and adherence to guidelines
•Work with DQIA and team to ensure that data quality issues are addressed within 24 hours
•Collate daily data for tracker and provide to District Manager.
•Support District Manager, demand creation and linkage staff in stakeholders engagements or meetings with clinical expertise required.
•Management of drugs and commodities as per Pharmacy SOP in keeping with DOH guidelines and good Pharmacy practices:

Develop quality improvement plans and monitor implementation

• Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
• Participated in team-building activities to enhance working relationships.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Carried out day-to-day duties accurately and efficiently.
• Measured and assessed antibodies in blood to indicate conditions such as Hepatitis, or HIV.
• Presented research findings to scientific audience and general public.
• Conducted root cause analysis to enhance quality and laboratory processes.
• Carefully handled and disposed of biological hazardous materials following strict safety procedures to avoid contamination.
• Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
• Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
• Resolved problems, improved operations and provided exceptional service.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed and maintained courteous and effective working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Drove operational improvements which resulted in savings and improved profit margins.