Phiwo Nhleko
Digital Production Graduate
Milnerton
Summary
Dynamic professional with a proven track record in customer service and event coordination, notably at Dr Mabhena. Expert in beverage service and maintaining cleanliness, I excelled in enhancing guest experiences and fostering strong relationships with entertainers, ensuring high client satisfaction and seamless event execution.
Overview
4
4
years of professional experience
Work History
Bar Waiter
Mr Dlamini
04.2024 - 09.2025
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Maintained accuracy and efficiency when processing sales transactions.
Entertainment Coordinator
Dr Mabhena
02.2022 - 01.2024
- Enhanced event experiences by coordinating and managing all entertainment aspects, including talent booking and scheduling.
- Collaborated with marketing teams to create promotional materials that effectively showcased upcoming events.
- Fostered long-term partnerships with entertainers by providing personalized support throughout the booking and performance process.
- Maintained a high level of client satisfaction through regular updates on event progress, addressing concerns as they arose.
- Successfully coordinated entertainment lineups for various large-scale events, resulting in positive feedback.
Education
Diploma - Advanced Digital Production & Music Business
Boston
Pretoria07-2022
Skills
Customer service
Cleanliness
Table setting
Beverage service
Timeline
Bar Waiter
Mr Dlamini
04.2024 - 09.2025
Entertainment Coordinator
Dr Mabhena
02.2022 - 01.2024
Diploma - Advanced Digital Production & Music Business
Boston