Summary
Overview
Work History
Education
Skills
Attributes
Referencescertificates
Contactdetails
Personal Information
Availability
Languages
Timeline
Generic
Phiwe Ndaba

Phiwe Ndaba

Montana

Summary

With over 9 years of professional experience in administration, sales, and marketing at NTP Radioisotopes Soc Ltd, I specialize in driving and coordinating radiopharmaceutical orders and logistics management. My focus is on delivering fast and effective service to the national nuclear medicine community.

Throughout my career, I have consistently received positive feedback for my commitment to customer service. Building strong relationships with internal and external stakeholders—including prominent organizations like AEC-Amersham and NTP Logistics, as well as healthcare professionals—is a cornerstone of my approach.

I take pride in my leadership abilities and thrive in collaborative environments where I can contribute to achieving collective goals and enhancing workplace performance. My passion for serving others and my dedication to excellence motivate me to continually improve in my field.

I am eager to expand my skills and gain experience in a different field within Necsa, particularly in Human Resources. I believe that this opportunity would not only enhance my current skill set but also allow me to contribute positively to the HR team. My strong interpersonal abilities and passion for supporting others make me a great fit for this area, and I am excited about the possibility of learning and growing within the organization Customer-oriented Sales Administrator with extensive 10-year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping. Proactive Sales Administrator offering 10-year background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results.

Overview

10
10
years of professional experience

Work History

Sales Administrator

NTP Radioisotopes SOC Ltd
11.2014 - Current

Sales Administrator: Sales & Marketing Department

­ Core Overview:

­ Liaise with all production facilities to enhance customer service delivery and streamline communication.

­ Administer and maintain accurate filing of all sales records to ensure compliance and accessibility.

­ Oversee the returns process and amend invoicing for relevant customers to maintain accuracy and satisfaction.

Logistics Process Planning and Monitoring:

  • Arrange transportation for deliveries to ensure timely and efficient service.
  • Coordinate flight and logistics bookings for outlying areas, optimizing delivery routes.
  • Track and trace shipments, confirming delivery status to maintain transparency.
  • Communicate with customers regarding any delays.
  • Review NTP Logistics invoices for accuracy and attach packing notes for reference.

Sales & Marketing Management:

  • Reconcile monthly financial sales figures to ensure correctness of reports.
  • Manage daily invoicing for AEC-Amersham through Solomon system.
  • Prepare monthly, quarterly, and annual sales reports comparing actuals to budget and forecasts for departmental insights.
  • Administer and control pricing lists, ensuring timely updates across various financial systems.

Customer Relations:

  • Establish and manage effective customer complaint and feedback process.
  • Monitor customer satisfaction levels and implement corrective actions when issues arise.
  • Register, investigate, and resolve all customer complaints, ensuring timely follow-up and closure

Education

National Diploma in Public Administration NQF Leve -

FACHS Business Institute
Necsa
04.2025

Marketing Management NQF Level 5 -

Icesa City Campus
Durban, South Africa
11.2008

Skills

  • Administrative support
  • Organizational skills
  • Interpersonal Communication
  • Customer Satisfaction
  • Problem solving
  • Teamwork
  • Customer record management
  • Account Management
  • Compliance
  • Record keeping
  • Time management
  • Critical Thinking

Attributes

  • Attention to details.
  • Ability to work under pressure and to ensure responsibility.
  • Customer service orientation
  • Ability to work as part of a team.
  • Meet deadlines, set goals and target driven.
  • Planning and organising
  • Ability to grow from constructive criticism.
  • High level of accuracy
  • Trustworthy
  • Ability to reconcile

Referencescertificates

Presented upon request.

Contactdetails

083 238 9795/0817363645, phiwe.ndaba@ntp.co.za:/ phiwe.imie@gmail.com

Personal Information

  • Date of Birth: 07/09/1985
  • Nationality: South African
  • Marital Status: Married

Availability

One month notice

Languages

English
Advanced (C1)
IsiZulu
Tswana
IsiXhosa

Timeline

Sales Administrator

NTP Radioisotopes SOC Ltd
11.2014 - Current

National Diploma in Public Administration NQF Leve -

FACHS Business Institute

Marketing Management NQF Level 5 -

Icesa City Campus
Phiwe Ndaba