Phiwayinkosi Samkelisiwe Mbuyisa
Receptionist, Bartender
Manguzi,KwaZulu-Natal
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Reception position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
3
3
Certifications
1
1
Language
Work History
Receptionist
Ndumu River Lodge
Ingwavuma Magistrate, Ward 13
01.2024 - Current
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Reduced incoming call response time by implementing an effective call routing system.
Food and Beverage Supervisor
Ndumu River Lodge
Ingwavuma, Magistrate Ward 13
10.2023 - 01.2024
- Aligning individual performance expectations with organizational goals.
- Developing performance goals collaboratively with their direct report.
- Providing fair constructive and timely feedback towards performance expectations and goals.
- Providing assistance, coaching and guidance support as needed.
- Ensuring that staff have professional development plan in place.
- Conducting performance evaluations according to established system and policies.
Bartender
Ndumu River Lodge
Ingwavuma Magistrate, Ward 13
01.2023 - 09.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Diploma - Business Management
Coastal TVET College
Appelsbosch MissionSkills
Communication skills
undefinedCertification
Life Skills Empowerment Course
Timeline
Receptionist
Ndumu River Lodge
01.2024 - Current
Food and Beverage Supervisor
Ndumu River Lodge
10.2023 - 01.2024
Bartender
Ndumu River Lodge
01.2023 - 09.2023
Life Skills Empowerment Course
07-2020
N5 Certificate in Tourism management
06-2019
N4 Certificate in Tourism management
12-2018
Diploma - Business Management
Coastal TVET College
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