Phionah Ngobeni
Store Supervisor
Thembis
Summary
Dynamic leader with extensive experience at Signature Cosmetics, adept in merchandising operations and employee management. Excelled in fostering teamwork and collaboration, ensuring financial stability, and enhancing customer satisfaction. Proven track record in process improvement and decision-making, contributing to long-term organizational growth.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Store Supervisor
Signature Cosmetics
09.2020 - Current
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
General Manager
Signature Cosmetics
03.2019 - 08.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Shop Assistant
Signature Cosmetics
11.2017 - 02.2019
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Admin Clerk
Ethafeni Clinic
02.2016 - 10.2017
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
Education
Diploma In Human Resource Management - Business Management
Pc Training And Business College
Kempton Park01.2015
Matriculation - Matric
Mahashe Secondary School
Limpopo 12.2007
Skills
Merchandising
References
Joy Alexandra
Position:Area Manager
Phone number:0662864043
Email:Joyalexandra@signaturecosmetics.com.com
Abiel kgathi
Position : Senior clerk
Phone number:0761994537
Joe Monare
Position:Nurse
Phone number:0785282190
Timeline
Store Supervisor
Signature Cosmetics
09.2020 - Current
General Manager
Signature Cosmetics
03.2019 - 08.2020
Shop Assistant
Signature Cosmetics
11.2017 - 02.2019
Admin Clerk
Ethafeni Clinic
02.2016 - 10.2017
Diploma In Human Resource Management - Business Management
Pc Training And Business College
Matriculation - Matric
Mahashe Secondary School
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