Phinias Pisai
Pretoria
Summary
Reliable professional with extensive experience. Analytical thinker with astute business acumen. Works with own initiative with exceptional attention to detail. Experienced educator, trainer, Skills Auditor with strengths in compliance with established internal control procedures. Strong analytical and problem solving skills. Ability to lead teams and work to tight deadlines. Adaptable facilitator with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.
Overview
18
18
years of professional experience
2034
2034
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Economics and Geography Facilitator
Quest MST Academy
01.2024 - Current
- Part time post
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Economics and Business Studies Facilitator
PMT College
01.2023 - 12.2024
- Economics 100%
- Business Studies 100%
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Identified areas in need of improvement and implemented solutions.
Business Studies Facilitator
Curro Meridian Karino
01.2022 - 12.2022
- 94% pass rate
- Enhanced participant retention by developing engaging follow-up materials and activities.
- Enhanced team productivity by leading engaging training sessions focused on effective communication strategies.
- Increased workshop attendance, promoting events through targeted social media campaigns and community outreach.
- Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
Senior Skills Auditing Consultant
Chromconsulting
01.2022 - Current
- Part time
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
Hotel Manager
Famous Junction, Harare, Zimbabwe
09.2021 - 12.2024
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Skills development for hotel staff.
- Budget planning.
- Event management.
- Eeminar hosting.
- Brai parties and business meetings management.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Initiated community outreach programs to boost hotel's local engagement and reputation.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Elevated guest satisfaction scores by implementing customer-first service strategy that focused on personalized guest experiences.
- Implemented energy-saving measures, reducing operational costs without compromising on guest comfort.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Conducted regular performance reviews, identifying areas for improvement and implementing strategies to address them.
- Enhanced revenue by creating and promoting attractive package deals, targeting both new and returning guests.
- Negotiated contracts with suppliers, achieving cost savings while maintaining quality standards.
- Organized staff training programs to elevate service standards, directly impacting guest feedback scores.
- Developed and executed marketing strategies that increased hotel visibility and occupancy rates.
- Fostered partnerships with local businesses to enhance guests' experience and promote local tourism.
- Improved operational efficiency with introduction of new inventory management system, streamlining supply chain processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Led team of 50+ staff, fostering culture of excellence and teamwork that significantly reduced staff turnover rates.
- Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.
- Enhanced hotel's online presence by optimizing website and engaging with guests through social media platforms.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
Business Studies, Geography and Economics Facilitator (MATRIC SSIP)
Sci-Bono
01.2010 - 01.2024
- Part time, weekends and school holidays
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
- Developed comprehensive workshop materials to improve participant understanding and engagement.
- Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
Economics Facilitator
Peace Academy
01.2020 - 01.2021
- 90% pass rate 2020
- 100% pass rate 2021
- Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
- Coordinated with multiple stakeholders to align on objectives and outcomes for large-scale facilitation projects.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
Geography Educator
Ndlela Secondary School
01.2014 - 01.2019
- Best provincial educator 2015 and 2019
- Organized and prepared materials for daily instruction.
- Improved classroom management by implementing consistent routines, clear expectations, and effective communication strategies.
- Assisted in evacuation of youth due to inclement weather conditions, natural disasters or other unforeseen occurrences.
- Provided learning tasks and activities aligned with instructional outcomes and designed to challenge student thinking, resulting in active intellectual engagement.
- Collaborated with department head to identify program shortcomings and common student difficulties, recommending program improvements as appropriate.
- Evaluated individual student needs to provide appropriate accommodations for those requiring additional assistance in their learning process.
- Promoted positive and productive relationships with service area businesses, industries and agencies.
- Boosted individual student performance by providing tailored support and guidance during one-on-one tutoring sessions.
Economics and Business Studies Educator
Pretoria Institute of Learning
01.2007 - 01.2014
- Average pass rate 94-100%
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Utilized innovative teaching strategies to effectively engage students in learning.
Education
Bachelor of Arts - Development Studies
UNISA
04.2001 - Current
Bachelor of Arts - General
University of Zimbabwe
Harare, Zimbabwe 01.1998 - 01.2002
Post Graduate Diploma - Education
University of Zimbabwe
Harare, ZimbabwePost Graduate Diploma - Business Management
University of Zimbabwe
Harare, ZimbabweSkills
- Analytical thinker
- Business acumen
- Works with own initiative
- Exceptional attention to detail
- Experienced educator
- Trainer
- Skills Auditor
- Compliance with internal control procedures
- Strong analytical and problem solving skills
- Ability to lead teams
- Works to tight deadlines
- Adaptable facilitator
- Diligent work-ethic
- Dedication to quality
Interests
Soccer coaching
Student welfare management
Motivational speaker
Personal Information
Nationality: Zimbabwean
Accomplishments
- Resolved product issue through consumer testing.
- Achieved KRAs by completing tasks with accuracy and efficiency.
- Collaborated with team of 50 in the development of Famous Junction Hotel and Restaurant.
- Supervised team of 15 staff members at Famous Junction.
Additional Information
Phinias Pisai is an intrinsically motivated professional who can adjust to complex and different work environments. A results oriented individual who has a passion for growth and ability to adjust to stressing work environments.
Certification
South African Council of Educators
Excursions Planning
Excellent in planning for trips, holidays and excursions.
Timeline
Economics and Geography Facilitator
Quest MST Academy
01.2024 - Current
Economics and Business Studies Facilitator
PMT College
01.2023 - 12.2024
Business Studies Facilitator
Curro Meridian Karino
01.2022 - 12.2022
Senior Skills Auditing Consultant
Chromconsulting
01.2022 - Current
Hotel Manager
Famous Junction, Harare, Zimbabwe
09.2021 - 12.2024
Economics Facilitator
Peace Academy
01.2020 - 01.2021
Geography Educator
Ndlela Secondary School
01.2014 - 01.2019
Business Studies, Geography and Economics Facilitator (MATRIC SSIP)
Sci-Bono
01.2010 - 01.2024
Economics and Business Studies Educator
Pretoria Institute of Learning
01.2007 - 01.2014
Bachelor of Arts - Development Studies
UNISA
04.2001 - Current
Bachelor of Arts - General
University of Zimbabwe
01.1998 - 01.2002
Post Graduate Diploma - Business Management
University of Zimbabwe
Post Graduate Diploma - Education
University of Zimbabwe
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