Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phindiwe Blouw

Senior Consultant
PORT ELIZABETH

Summary

Driven by a results-focused approach, I leveraged my product knowledge and customer relationship management skills at MTN to enhance client satisfaction and foster lasting relationships. My adeptness in sales strategies and community networking significantly contributed to exceeding service expectations, showcasing my ability to meet and surpass targets through effective customer liaison and time management. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

25
25
years of professional experience

Work History

Sals Consultant

MTN
03.2008 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

Cashier Assistant

Edgars Stores
04.1999 - 02.2008
  • Met customer needs through polite, friendly and attentive service.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.

Education

B Com Honours in Logistics

UNISA
South Africa
2024

B.Com Logisitics

UNISA
South Africa
2021

Higher Certificate in Economics And Management Sci

UNISA
South Africa
2016

No Degree - Diploma in Business Management

Cape Midlands College
Uitenhage, South Africa
04.2001 -

Skills

Product and service knowledge

Time Management

Community Networking

Customer liaison

Customer Relationship Management

Sales Strategies

Demonstrations

Languages

English
Upper intermediate (B2)
Xhosa
Advanced (C1)
Afrikaans
Elementary (A2)

Timeline

Sals Consultant

MTN
03.2008 - Current

No Degree - Diploma in Business Management

Cape Midlands College
04.2001 -

Cashier Assistant

Edgars Stores
04.1999 - 02.2008

B Com Honours in Logistics

UNISA

B.Com Logisitics

UNISA

Higher Certificate in Economics And Management Sci

UNISA
Phindiwe BlouwSenior Consultant