Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Phindile Nombuso Janet Cele

Phindile Nombuso Janet Cele

African,South Africa

Summary

Highly skilled professional with extensive expertise in Google Drive, Docs, Sheets, Forms, and Slides. Demonstrates exceptional proficiency in Purchase Order (PO) processing, time management mastery, and sales administration. Adept at public speaking and customer service with strong telephone skills and communication proficiency. Known for excellent telephone etiquette, client relations, and a positive attitude. First-aid certified with a solid understanding of opening and closing procedures, negotiation proficiency, and data privacy regulations. Committed to leveraging skills to enhance organisational efficiency and client satisfaction.

Thrives in fast-paced environments to achieve tasks to deadline.

Driven and adaptable individual with keen aptitude for managing vendor relationships and coordinating procurement processes. Proficient in data entry and maintaining inventory records. Poised to contribute to optimising purchasing operations and ensuring timely supply chain fulfilment.

Hard-working Purchasing Clerk with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Sales administrator

Luphoko projects pty ltd
Durban, KwaZulu-Natal
10.2022 - 08.2024
  • Improved customer satisfaction by handling all sales queries swiftly and efficiently.
  • Streamlined order processing systems to maximize efficiency.
  • Maintained effective communication between sales also other departments.
  • Updated company's CRM regularly enabling accurate tracking of leads and customers.
  • Facilitated smooth running of sales department by tackling administrative tasks promptly.
  • Generated regular reports for insightful business decisions.
  • Managed client database to ensure accurate record-keeping.
  • Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
  • Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
  • Coordinated with the sales team enhancing overall productivity
  • Handled calls over 30 per day with customers

Customer care agent

Lazizwe credit solution
Durban, KwaZulu-Natal
02.2020 - 06.2022
  • Managed account updates for accurate record keeping.
  • Nurtured client relationships for increased satisfaction
  • Maintained thorough knowledge of products and services for informed responses.
  • Trained new team members to maintain high service standards consistently.
  • Handled inbound calls to provide product information assistance.
  • Liaised between customers and management to expedite issue resolution processes.
  • Assisted customers to resolve billing issues effectively.
  • Addressed queries via email leading to timely solutions.
  • Improved customer relations with empathetic communication style.
  • Delivering a high level of customer service to customers daily through various contact points, including email, phone and managed over 70 Inbound customer calls.

Purchasing officer

Dartch group/consultant
Durban, KwaZulu-Natal
05.2017 - 01.2020
  • Maintained a comprehensive database of approved suppliers facilitated quick reference during decision-making processes.
  • Prepared detailed reports on buying trends provided actionable insights for decision making.
  • Negotiated better terms for cost-effective procurement strategies.
  • Identified potential suppliers through thorough market research.
  • Evaluated vendor performance to ensure product quality and delivery timeliness.
  • Managed contracts and agreements with suppliers, safeguarded company interests.
  • Reduced costs with efficient inventory management techniques.
  • Reviewed purchase requisitions and orders for accuracy, maintained orderliness in processes.
  • Worked closely with other departments to understand material requirements achieved seamless production flow.
  • Improved supplier relationships by conducting regular review meetings.
  • Ensured compliance of purchase orders to company policies and ensured integrity in procurement processes.
  • Ensured business continuity using local suppliers to minimize risk of supply chain disruptions.
  • Enabled accurate cost tracking by maintaining an updating purchase records in web Accounting.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.

Education

Matric - Travel and tourism, crimnology, english,isizulu,hotelkeeping and catering ,Business economics

Futura high school
Durban, KwaZulu-Natal

Higher National Diploma - Travel and Tourism

Oval International computer Education
Durban, KwaZulu-Natal
01.2014 - 11.2016

Skills

  • Google Drive, Docs, Sheets, Forms, Slides
  • Purchase Order (PO) processing
  • Time management mastery
  • Sales administration
  • Public speaking
  • Customer Service
  • Telephone skills
  • Communication proficiency
  • Telephone etiquette
  • Client relations
  • First-aid certified
  • Positive attitude
  • Opening and closing procedures
  • Negotiation proficiency
  • Data privacy regulations

Languages

English
Fluent
Xhosa
Intermediate
zulu
Fluent
Afrikaans
Beginner

Affiliations

  • Study, Creativity, Demonstrate teamwork

Timeline

Sales administrator

Luphoko projects pty ltd
10.2022 - 08.2024

Customer care agent

Lazizwe credit solution
02.2020 - 06.2022

Purchasing officer

Dartch group/consultant
05.2017 - 01.2020

Higher National Diploma - Travel and Tourism

Oval International computer Education
01.2014 - 11.2016

Matric - Travel and tourism, crimnology, english,isizulu,hotelkeeping and catering ,Business economics

Futura high school
Phindile Nombuso Janet Cele