Sales professional guiding customer conversations, product recommendations, and team execution across branch sales activity as an Assistant Branch Manager at BlueTech retail. Moves toward Sales Team Lead work by coaching colleagues, supporting targets, and reinforcing upsell and retention habits in a retail setting. Combines sales agent and service desk experience to support both revenue and customer loyalty. Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments. Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Hi, I’m
Phindile Fakude
Precious
Kempton Park
Summary
Overview
5
years of professional experience
Work History
BlueTech retailKempton Park, GP
Assistant Branch Manager
09.2025 - Current
Job overview
- Maintained 100% satisfaction rate by resolving customer concerns promptly and keeping interactions professional.
- Supported [number] customers per shift while maintaining calm, responsive service during busy branch hours.
- Trained and coached new associates on service standards, product knowledge, and daily branch procedures.
- Coordinated employee schedules and daily task coverage to keep front-of-house operations running smoothly.
- Managed inventory checks, supply ordering, and stock levels to reduce shortages and support sales.
- Enforced company policies, store opening and closing routines, and branch standards across daily operations.
- Prepared reports, sales forecasts, and records, then shared updates with management to support staffing and workflow decisions.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented staff scheduling to enhance productivity and improve team morale.
BlueTech retailJohannesburg, GP
Service Desk
06.2022 - 09.2025
Job overview
- Maintained 100% first-contact resolution rate by answering pricing questions and delivering clear product information to customers.
- Resolved 40 customer requests per shift while balancing inbound and outbound service across renewals, upgrades, and account changes.
- Provided technical support for SIM swap, change of ownership, and contract cancellation requests.
- Analyzed target markets to develop sales leads and materials aligned with customer needs and competitor activity.
- Supported renewals and upgrades by retaining customers and presenting quality service information on the latest products.
- Handled prospective customer conversations by discussing pricing and product options to support sales efforts.
- Applied organization and multitasking to manage recurring account updates and service requests across multiple customer interactions.
- Maintained accurate records of all service desk activities, enabling data-driven improvements to operations.
BlueTech retailJohannesburg, GP
Sales Agent
01.2022 - 06.2022
Job overview
- Converted 60% of sales opportunities by matching product recommendations to customer needs.
- Handled 20 customer inquiries per shift with prompt, professional service at the sales counter.
- Explained product features, compared options, and recommended upgrades or cross-sells based on customer goals.
- Built repeat business through in-person, phone, and email follow-up that kept customer relationships strong.
- Resolved customer complaints calmly and protected satisfaction by applying sound problem-solving and decision-making.
- Supported store opening and closing routines while keeping daily tasks organized across a busy retail floor.
- Maintained inventory control and balanced multiple priorities to keep sales activity moving smoothly.
- Utilized CRM systems to track customer interactions and sales progress.
- Developed strong customer relationships, enhancing loyalty and repeat business.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved sales targets through effective product demonstrations and presentations.
Education
Prestigious Aureate High SchoolSouth Of Johannesburg
Matric from Matric
01-2011
University Overview
GPA: 12
- Professional Development: Lovelife volunteer
- Extracurricular Activities: Lovelife GroundBreaker peer educator.
- Awarded Umalusi certificate
Skills
Leadership & team management
Communication & interpersonal skills
Problem-solving & decision-making
Organization & multitasking
Financial acumen (Budgeting, data analysis and banking)
Retail operations management
Timeline
Assistant Branch Manager
BlueTech retail
09.2025 - Current
Service Desk
BlueTech retail
06.2022 - 09.2025
Sales Agent
BlueTech retail
01.2022 - 06.2022
Prestigious Aureate High School
Matric from Matric