H
LLB - Bachelors of Law - LLB
University of South Africa
07.2022 - 12.2025
Phindile Zitha
Client Service Administrator
Randburg,GP
Summary
Motivated and adaptable IT professional with a strong foundation in technical support, software development, and systems administration. Skilled in HTML, CSS, JavaScript, Python, and experienced with Microsoft 365, Salesforce CRM, and Vtiger CRM platforms.
I have completed multiple IT certifications, including Microsoft Azure Fundamentals (AZ-900), CompTIA N+ / IT Administrator, and Software Development (IT Academy & IT Varsity), complemented by hands-on experience in helpdesk support and troubleshooting.
My background in client service and administration has equipped me with excellent communication, analytical, and problem-solving abilities, allowing me to bridge the gap between technical solutions and user needs. I am passionate about leveraging technology to enhance efficiency, user experience, and business performance while continuously developing my skills in software and web development.
Skills
Organizational Skills
undefinedInterests
Education
Higher Certificate in Law - Law
University of South Africa
Johannesburg 08.2019 - 07.2021
Timeline
Software Development
05-2025
Client Service Administrator
Aurik
04.2024 - Current
Technican Support and N+
01-2023
AZ-900 Training
08-2022
LLB - Bachelors of Law - LLB
University of South Africa
07.2022 - 12.2025
Project Management
01-2022
Technical Support Engineer
Dash BPO
01.2021 - 01.2024
Higher Certificate in Law - Law
University of South Africa
08.2019 - 07.2021
Overview
5
5
years of post-secondary education
5
5
years of professional experience
4
4
Certificates
Work History
Client Service Administrator
Aurik
Melrose, Gauteng
04.2024 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Technical Support Engineer
Dash BPO
Ferndale, Gauteng
01.2021 - 01.2024
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Supported organizational growth by onboarding new employees with appropriate IT resources, training materials, and system access permissions.
- Installed and maintained hardware and computer peripherals to store tangible components.
Certification
AZ-900 Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- N/A
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
CSS
Javascript
Html
Python
Zoom and MS teams
Vtiger and salesfoce CRM systems
Outlook
Languages
English