Phindile Yaso
Administrator
Alberton
Summary
Versatile and results-driven professional with extensive experience at Woolworths SA, excelling in roles from Cash Office / Finance Administrator to Sales Floor Assistant. Demonstrated expertise in financial reporting and customer service orientation, significantly enhancing operational efficiency and customer satisfaction. Proven leadership in coordinating teams and implementing service improvements, showcasing adaptability and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Cash Office / Finance Administrator
Woolworths SA
08.2015 - 12.2023
- Managed cash activities, including issuing, receiving, and ordering cash efficiently
- Processed all expenses by scrutinizing and reconciling daily financial reports
- Generated and filed daily exception reports following company policies and guidelines
- Responded promptly to switchboard calls, ensuring seamless communication
Customer Services Department Coordinator
Woolworths SA
04.2010 - 08.2015
- Authorized till transactions promptly, reducing customer wait times
- Coordinated shift schedules for till operators, including break times
- Resolved customer complaints and queries efficiently, ensuring satisfaction
- Implemented strategies based on customer feedback to improve service delivery
- WFS NCR accredited
- Trained staff on customer service standards and company procedures
Sales Floor Assistant
Woolworths SA
09.2009 - 04.2010
- Managed stock levels, ensuring shelves were well-stocked and organized
- Set and adjusted prices, ensuring accuracy in promotional displays
- Assisted customers with product recommendations and cross-selling techniques
- Maintained cleanliness and order on the sales floor for smooth operation
- Provided excellent customer service, offering personalized shopping experiences
Cashier
Woolworths SA
07.2007 - 09.2009
- Processed till transactions, including cash and card payments, refunds, and lay-bys
- Greeted and assisted customers, ensuring a pleasant shopping experience
- Managed till balances and ensured accuracy at the end of each shift
- Advised customers on current promotions and loyalty benefits
- Ensured swift and efficient service at the checkout point
Education
Payroll Administrator and Assistant Bookkeeper Certificate - undefined
Boston City Campus
Alberton 03.2024 - Current
Matric (High School Diploma) - undefined
Erasmus Monareng Secondary School
Vosloorus, Gauteng 01.2001 - 05.2005
Skills
Problem-solving
Stress tolerance
Planning and organizing
Attention to detail
Customer service orientation
Decision-making
Honesty and reliability
Communication skills
Cash management
Inventory management
Financial reporting
Microsoft Office proficiency
Time management
Team leadership
Adaptability
References
- Thandeka Zondo, Customer Service Department Manager, Woolworths SA, 011 677 4543
- Zanele Sonanzi, HR, Woolworths SA, 011 677 4500
Personal Information
Date of Birth: 02/15/88
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Administrator and Assistant Bookkeeper Certificate - undefined
Boston City Campus
03.2024 - Current
Cash Office / Finance Administrator
Woolworths SA
08.2015 - 12.2023
Customer Services Department Coordinator
Woolworths SA
04.2010 - 08.2015
Sales Floor Assistant
Woolworths SA
09.2009 - 04.2010
Cashier
Woolworths SA
07.2007 - 09.2009
Matric (High School Diploma) - undefined
Erasmus Monareng Secondary School
01.2001 - 05.2005