Phindile Shusha
Administrator
Summary
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Administrator
Market SA/ FNB Life (outsourced)
johannesburg
08.2018 - Current
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Receive completed medical tests and uploading them into the system.
- Underwriting clients with Chronic illnesses and process their Medical Documents.
- Responding to customers inquiries(calls/emails) solving customers complaints professionally
- Data capturing of customer information
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Call Center Agent
Market SA
johannesburg
06.2012 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained and managed customer files and databases.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Attended telephone skills and program information training sessions to boost aptitude.
Cashier
Steers
Margate
12.2011 - 02.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Bheki Secondary
Margate 04.2001 -
Skills
Office administration
Business administration
Proficient in using Microsoft Office applications
High level accuracy, communication, and interpersonal skills
Verbal and written communication
Certification
Diploma in Business Administration
Timeline
Administrator
Market SA/ FNB Life (outsourced)
08.2018 - Current
Call Center Agent
Market SA
06.2012 - Current
Cashier
Steers
12.2011 - 02.2013
High School Diploma -
Bheki Secondary
04.2001 -