Phindile Shozi
QUALITY TEAM LEADER
Durban
Summary
Experienced with managing quality assurance processes and leading teams to meet rigorous standards. Utilizes comprehensive knowledge of quality control methodologies to enhance product reliability and customer satisfaction. Track record of fostering collaborative environments and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
CCI South Africa
11.2018 - 12.2020
- Monitoring and Evaluation
- Identify Trends and Root Causes:
- Coach and Provide Feedback
- Lead Calibration Sessions
Quality Assurance Team Leader
CCI South Africa
12.2020 - Current
- Led quality assurance team to enhance product compliance with industry standards.
- Manage quality activities across multiple Lines of Business, ensuring consistent application of QA standards, processes and performance requirements.
- Conducted root cause analysis for defects, driving process improvements across production lines.
- Mentored junior QA staff, fostering a culture of continuous learning and development.
- Validate MI reporting against QA source data to ensure reporting accuracy, consistency and alignment with submitted results.
- Produce and present MBR and WBR quality insights, highlighting performance trends, hotspots, root causes, risks, successes and recommended actions.
Education
Mowat Park Girls High School
Durban 04.2001 -
Skills
Team leadership
Quality metrics analysis
Defect tracking management
Strong analytical skills
Ability to work under pressure
Coaching and development
Timeline
Quality Assurance Team Leader
CCI South Africa
12.2020 - Current
Quality Assurance Analyst
CCI South Africa
11.2018 - 12.2020
Mowat Park Girls High School
04.2001 -